Wilbert's Premium Auto Parts of Webster

"Customer service is awful now, not even close to when Art ran the business when I started going there 35 years ago. Its very sad how the place has become. I ordered a part online and paid for it. Got the confirmation to pickup a few days later. Went in and the computer system had the order yet wasn't showing paid. I showed them both emails I received and went as far as showing them the withdrawal from my checking app that stated Wilbert's and the exact amount. I wasted nearly 45 minutes of my time standing there, and even left work early while they tried calling people to straighten it out. He tried to tell me I couldn't take the part even with all the proof and documentation I had. Paul at the counter was very unprofessional during this entire process. He also tried to get me to let him write down my credit card info for who knows what reason even after he saw the money was pulled from my account! He even blew me off after he turned it over the accounting girl. The other gentleman (I didn't catch his name) was very professional. He apparently finally got in touch with someone and told me I was good to go. Not to mention I was credited $50 for shipping on my order and the total reimbursement of the $50 is still off $4 in their favor because they added tax on the shipping yet only credited me the $50. I have to wait and see how long until that credit back. I really miss the old days there and will never be returning. I have already shared my experience with many people I know. Just be warned if you go there, the good ole days of Wilbert's is long gone and they are just greedy for money. I will now go out of my to deal with other yards even if I have to go out of my way to do so. By the way to person who reads this from Wilbert's, there is no reason to reply to this with your lame apology and to call and speak to management. There is nothing to discuss. I see in other reviews the customer service complaints and apparently management is just to greedy and doesn't care about bad publicity."

"I called on the phone explaining what I needed and the customer service rep. Took it and guided me to the correct number of the part that I ask for. He was very polite and had great knowledge of what it was that I needed. It had been some years since I had been there and the service from then 70's till now is the same I am satisfied with the service faster and all around I will be back if any of my vehicles need anything"

"I always buy my parts from here. Excellent service. Great parts. Whenever I have had an issue they have righted it. Never a question about service."

"Accounting rude and poor service I have been going to Wilbert for 45 yrs never ever complained well Pete your place has may be grown but your Account people are,rude and not helpful bought driveshaft Friday paid out of debit i had. Money just for it wrong one so I ask Money back u took before even Me seeing now I need driveshaft and you people don't give money back 4 f.......g days and she says I am not the only one there I have no driveshaft np money and no help from you bad business and will never go there again"