Firestone Complete Auto Care

"John Defranco was very wonderful. He explained everything I needed to know. Emery Gerstner was very helpful, he offered the warranty hazard that ibwas not aware of."

"I went here since 2019. Around 2021 they started to go really down hill. They never tell you what you need if they find something wrong with the car. They talked down to me and some of my other friends too. They would never answer the questions we had directly and spoke to us like we were stupid. Also! This whole time they told me they were giving me a full synthetic oil change and come to look at the paper that it was partial for $75. Awful business practices and expensive for no reason."

"Do NOT bring your car here if you value your time at all. They will smile and happily lie to your face about time estimates. Appointment times are meaningless so dont bother rushing in - they wont be getting to your vehicle for at least 2.5 hours. Truly avoid this place at all costs. Steve is not reliable - at all. Firestones motto is honesty and integrity and this place has none. Update after their District Manager called: Was condescendingly told that there's a difference between drop offs and waiting room. Never, ever, has it made a difference. I told them I'd be going to the gym a few stores down and will be back to pick it up - 2.5 hours later it still hadn't moved. I waited in the lobby for 1h20m with no movement of the vehicle. When I finally got fed up and rudely asked when will the Jeep be going in they said 'Oh it's going in right now'. 20 minutes later, it still hadn't moved, so I demanded my keys and left. District Managers solution was to offer a free oil change or inspection - my time is worth more than $30. You lost a 10yr customer."

"Dropped a vehicle off with an appointment made days prior, only wanted a diagnostic done, no work. Got there at 8:30am and was told it would be one of the first cars looked at that day, I went home, called around 2pm for an update and was told that the vehicle was up next to be looked at. Already angered, I waited till 5:30 to check in again, was told this time that it wasn't gonna be looked at today, it would be one of the first cars done in the morning. I wasn't about to be lied to again so I psyically went to the location around 6:30pm to pick it up and the car hadn't been touched, was covered in snow, had sat in the same spot I dropped it off in. I wouldn't recommend this location to anyone that doesn't have a business week to wait around for their horrifically unorganized scheduling."

"took my truck here for the first time for an oil change and inspection. they called me saying one tire wouldn’t pass and i would need at least 2, if not 4 new tires because the one tire was at 2/32. took my car elsewhere the next day and watched it get measured and it was 3/32 and passed with no issues. can’t get an honest inspection anymore, would not recommend firestone."