Macy's 4 Walden Galleria, Buffalo, NY 14225

"Macy's has so much to offer. Good quality with fair prices. Store is well maintained and lots of parking at the one at Galleria Mall."

"Nice store, and it was one of the nicer ones that we have been at. The staff were friendly and it was stocked. The prices were similar to others and decent sales. Will stop again."

"I like Macy's but it wasn't until I went in with my kids looking for something specific that I realized that it's layout is terrible and makes it very difficult to find what you're looking for. While in there I stopped and noticed a pair of shoes which I of course had to purchase. However, they only had two ladies working in the whole shoe department on a Saturday and it was packed. I felt terrible for them. They did get the shoes that I wanted from the back but I had to wait which I understand because there were only two of them. I felt that they should have definitely had some help. Then I had to go up and down top to bottom through the whole store to even find the children's department and children's shoes, which there was not a lot of selection at all of children's dress shoes. Macy's is a great store to shop for the brand you're looking for, just the layout is terrible so if you're going to go there, be prepared to spend a lot of time looking for stuff"

"I know that Macy's stores can be messy but this one must be the worst I have ever visited. I walked in on Sunday morning just after the store opened and I went to check clearance section. Half of the stock was on the floor, some arms were half empty and some heavily overfilled. I was there for about 10 minutes and could not see a single member of staff. Product selection is very limited comparing to other branches. Would not be coming back"

"It was a really nice department store. Lots to see. Some sales. The prices were pretty high compared to other places. Some of the staff were really friendly and helpful while some were incompetent. On the 2nd floor, bag section, we went to return some gifts and they were extremely patient and helpful, that's why the 4 star. On the first floor, I purchased a bedsheet set and went to the counter to check out. There were 2 cashiers. Mine decided to help out the other person. We already paid and while the printer was printing the receipt (yes, matter of 3 seconds) she decided to go help the other cashier and spent about 5 minutes there. The person waiting behind me eventually gave up and left. I had to wait for my receipt so I just stood there and waited. She came back and gave it to me, no apology, nothing."