Advance Auto Parts 4101 Transit Road, Williamsville, NY 14221

"My car battery died while out doing errands on 12/23/23. After receiving a jump, I went to Advance Auto Parts on Transit Road to purchase a replacement battery. A store sign posted a banner stating free battery installation, I asked for the battery to be installed. When the clerk asked for assistance, her manager stated " if you sold the battery you need to install it". It was obvious the clerk did not know how to install the battery and she admitted to me she never installed a battery before. I returned to the store requesting assistance for the clerk. A second employee went to my vehicle to assist with the installion. 75 minutes later, I was apprehensive about the installation but was assured by staff that I was "good to go". Five days later my car died in a store parking lot. I called a local mechanic who came to assist. After opening the hood, it was obvious the battery was installed incorrectly. The connections on both the positive and negative posts were loose to the point where they could be removed by hand. We also noted the battery support posts were installed backward. The mechanic quickly made the necessary repairs and the battery was installed correctly in less than 5 minutes. Advance Auto Parts needs to train their staff to make sure they can perform the tasks advertised."

"Needed to find windshield wipers and checked with Autozone first, they were extremely rude and offered no help whatsoever when they told me that the wipers were not in stock. Advance unfortunately did not have the right wiper in stock, but the staff was extremely helpful and were able to place an order to get them shipped to the store. Thank you to Cam and the other staff member!"

"Worst experience ever got an item and didn't end up needing it. The item is not on the list of items that are unreturnable and the manager of the store I went to still refused to return item. I'm normally calm cool and collected when dealing with others that work in any semblance of customer service because I know how it is but when an item isn't listed as unreturnable and the manager treats people like they couldn't tear their way out of a wet paper bag, I gotta say something. Probably won't go to an advance ever again"

"My windshield wiper crapped the bit a few weeks ago and I went there after work super hangry and tired but drove there after work thinking they’d place it on for me if I purchase the wipers from them, as I have no clue as a single mom of 3 little ones how to do it myself . I was patiently waiting in line for 25 mins as a customer in front of me was making an exchange and decided he wanted to ask the cashier to check multiple prices which took that long. When I finally got to the cashier, I asked to purchase the wipers for my vehicle and if anyone could put them on for me. This young, long haired cashier was quick to tell me he can’t do such as there’s nobody else working except for him today…as I saw at least 3 employees in the background walking by. I’m very upset since as a single busy working mom, my time is precious. Worst part was driving there on Transit RD from downtown to Lancaster to Williamsville while there was construction due to road repavement. I was in gridlock in traffic for near 40 mins after work just to get there. I’ve always had such a great experience at Autozone with gentlemen helping me with placing the windshield wipers I buy and even a difficult battery I purchased there after my battery died in dead of winter to replace on my Mitsubishi. I figured since this auto place was closest to my home, I’d get this over and done with instead of making the extra drive to Autozone. Well now I know I have to make that extra drive for my auto needs."

"This used to be good but now they will to wiggle out of their warranty. Oh it excludes what we define as wear and tear. Oh it excludes what we define as lifetime of item. So a starter, an alternator is defined by them as having a life of 2 yr. Yes TWO YEARS. So its an excluded 2 yr warranty not lifetime. so why would i pay 2x rockauto if their warranty is suspect...so long advance"