Papa Johns Pizza 26000 U.S. 11, Evans Mills, NY 13637

"I spent $34.00 on Papa Johns for two pizzas, and I’ve been let down by poor quality. I feel robbed monetarily and it was just awful experience. My pizza was barely cut. The dough felt hard and dried out which was a terrible mouth feel. The second pizza was still doughy also barely cut. I ended up throwing it all out. I was upset enough that I ended up deleting my Papa Johns app account the same day I made it."

"Ordered pizza, wings and the Twix snack. Pizza was fire but the wings came hardly covered in sauce and not cooked properly. My husband and brother are very very sick after eating the wings last night. I only ate the pizza and I’m fine. If you’re going to make boneless wings make sure they are cooked properly."

"The time it takes from ordering to getting the food is crazy. I live maybe 15 minutes away and it takes over an hour to receive the order, always. The confirmation email says how long it should roughly take. Each time it’s 30-40 minutes, but it’s always over an hour. And this most recent time the food wasn’t even hot, it was warm as if it had been sitting out."

"The pizza was fantastic as always. Unfortunately we ran into problems with the staff and our delivery. We had ordered our food and everything was great! We then get a notification that our order had been delivered. We checked outside and saw no one or our order. We attempted to call this Papa John's several times, and we received no answer. I called and had my husband call as well. Anyways, since we didn't get a call back and the app said it was delivered, we checked our neighboring apartments and no one had our orders. We then decided to drive to the Papa John's just in case the order was delivered to another person. We got in and was greeted. We explained our situation and the employee attempted to call our delivery driver. She got no answer from him but continued to call. She was finally able to get ahold of him and he was at our apartments. She asked if we wanted him to come back or for us to meet him. We decided to drive back to meet him. My husband explained that this was sort of an inconvenience, as we were told it was delivered and since we could not find our order or the delivery driver, we had to drive back. She said something about having to clock the driver back in so he could bring another order to another house on the way to our apartment and that is why the app said it was delivered. My husband then continued to tell her that he understood what she was saying but that it told us that it was delivered and we had no order we drove back. Then I mentioned that both of us had called their phone number several times and received no answer and then made the decision to drive there. The employee asked what number we called and I showed her the number. She said that we must have called the incorrect number because they didn't get any phone calls. The employee didn't know the number. She had to look through receipts to find it and then continued to blame it on us and the phone call not going through. Unfortunately, there was nothing done on their end to make the situation better. The employee had a belligerent attitude the moment we tried to explain what happened. The delivery man, Micheal, was kind enough to wait for us and we appreciated it tremendously. He was very positive and had a kind attitude. He apologized for the situation. We thanked him for his kindness:-)"

"I ordered pizza for an employee lunch with 1 hour 20 minute notice and paid over the phone. It never showed up. They explained that their delivery driver called in. If they would of called me I would of just picked it up. Ended up getting a refund as everyone on my team lunch was already over. Very disappointing."