Eagles Ridge Property Management

"The kitchen pipe was frozen, the thermostat was set at 68 with no way of turning it up because the button was even though it was freezing outside. House was dirty especially the kitchen. Water was leaking from the ceiling in the rooms. When we call about the maintenance person he said stop opening the door because the outside air is making the cabin cold and he told us that he put a electric heater underneath the sink Tuesday before we got here and should unfrozen soon. I wish I could put the videos on here to show how horrible this place was"

"The lighting was terrible, very dark in the cabin. When we arrived at the cabin there was dog poop all over the porch from the previous people that was left and never cleaned up. The heat didn't work properly so we stayed cold. There was no extra blankets for the people sleeping on the couches that pull out to beds. So, we had to take our blanket off of our bed to give to our kids to cover up with at night. Our kids couldn't take a bath bc the bathtub stopper wouldn't close causing the water to constantly drain.There's no views just cabins on top of one another. There's only enough room for one vehicle to park and hardly room for the one. We shared a driveway with the cabin next door and once the other ppl arrived at the other cabin we barely had room to get in and out of the driveway if their car was there. We also left a picture we had taken and purchased from one of the shows we went to. They wanted to charge $39.99 to ship it back to us. Definitely would not recommend staying here and not happy with our stay there."

"Our cabin was awesome ,this was an upgrade from what we originally were supposed to stay in. We arrived late Friday night. The property manager just happened to be there and she let is follow her to our cabin. We loved it. The hot water could he hotter for sure and please get some real tp. But we were happy. Beds were a little hard but not the worst"

"Well things started in 2021 when we booked a cabin in Gatlinburg we liked. When we arrived things didn’t work out. The heater wasn’t working so they never let us enter the cabin. So they switched us to another cabin in Seveirville but for only one night. Then had to move to another cabin the next day for 5 days in Pigeon Forge which had no privacy and longer drive to Gatlinburg where we were supposed to be. Then move the last night to another cabin before we left. They gave a coupon for a discount to compensate for the inconvenience but it was limited in time of use and dates which we weren’t able to utilize for this year. We found a cabin we liked so we thought. But was sold on a bunch of lies. Wasn't comfortable , no views. I’ll sum it up this way. Don’t believe the pictures in the ads. Eve definitely older pictures. And don’t bother asking questions. Seem to tell you what you want to hear. Fireplace isn’t a fireplace just a simulator. Bed was super uncomfortable. Toilets where the smallest they make. And for someone with bad knees it was a task to use. Bottom line for this company is all about the money and to get all they can with sales of lies. Not recommended by us!"

"I have found the Eagle Property Management team to be attentive, pleasant, and easy to work with. Having never been anywhere in TN, I appreciated their answers to all my questions. We absolutely loved our cabin. Coming from a very high density MD suburb, this was truly the log cabin I was expecting. The cabin had everything we needed and even enabled us to cook out on the grill with all the basic materials. The cabin was quiet and overlooked a small "lake". If we visit this area of the country again, my first call will be to Eagles Ridge PM."