Magical Moments

"The cottage was very clean. Appliances could be updated. Toaster didn't have a bottom tray, microwave door didn't close properly, and oven didn't have a tray on the bottom. Sink in kitchen and upstairs bathroom leak. Upstair shower had no pressure. Upstairs fan was very squeaky, couldn't use. Coffee filters didn't fit coffee maker. Traffic was quite loud and barking dogs next door was annoying. Pretty view and nice cabin. For the price, tv channels need to be updated on all tv's. We drove 9 hours to stay in a serene place and were slightly disappointed. Check in and out were virtual and never met or spoke to a human. If management went there they could see the issues and perhaps they could bring some batteries for all of the clocks. Just think people should know. We stayed at the 259 Moneymaker Circle, Gatlinburg, TN location."

"We recently stayed at the Magical Moments cabin in Gatlinburg. To say our experience was not the best would be an understatement. There are warning notes all over the cabin, telling you of imposing fines. $65 for dishes, $350 for the hot tub, $200 for the rollaway cots with specific instructions, $50 if you don't take out the trash, the washing machine, etc. Since you feel all of these notes everywhere are necessary, some of them even seeming rude with capitalized, bold letters...maybe you shouldn't be in the cabin renting business? I have a few tips for you...fix the mold in the main floor bathroom shower, the wood has mold spots all over it, as well as the wood above the hot tub, it's covered in mold spots. Invest in better quality linens and pillows, I compare the ones I slept on to a cheap motel. We found hair (human and animal) on the linens upon arrival. The main floor bedroom smelt like old urine when we arrived. I called the next morning and told the Bear Camp office. They said they'd send a housekeeper, none showed. That night (night 2) I awoke in the middle of the night and found where the smell was coming from....it was the quilt that I was just cuddled up to!!!! The housekeeper did not wash it from the previous renter and just flipped it (foot to head). I investigated further to find that the foot of the bed at the floor, smells like pee. Must have been from the previous renters pet. I'm really not happy about that part. All the office would compensate us for was a complementary excursion, which I felt was an insult. The place is nice, but overly decorated. It feels cluttered. I'm happy I brought my own salt and pepper cause there wasn't any here. The water pressure is terrible and the sinks drain very slowly in both of the bathrooms. Some kind of spray cleaner would be nice to have on hand for your renters to use. The clock in the living room on the wall doesn't work (probably needs a battery replaced) and the clock on the stove shows the incorrect time. When we got to the cabin we noticed one of the chairs that sits around the fire pit had been thrown over the hillside, and there was a wine glass on the ground that hadn't been picked up from the previous tenant. As much as you charge per night, there is much more that could be provided. I hope you take this all as constructive criticism. This experience did not meet my expectations and I would not recommend this cabin or rental company."

"It was cute and the location was good, but I have a few complaints. This cabin says it sleeps 6, but there were only 4 towels. Towels were a constant issue because there were 5 of us. If it sleeps 6, there should be at least 6 towels. There was no spatula in the kitchen which was a problem when it came to making grilled cheese sandwiches and fried eggs. The pillowcases in the master bedroom did not look clean, and the hot tub leaks so we had to keep putting water in it. Also, the people in one of the cabins nearby were partying pretty hard and were loud late at night. It’s not exactly a “secluded peaceful cabin alone in the woods” situation, but not sure you’d find that anywhere in Gatlinburg. Also several of the electrical outlets don’t work, so beware when charging electronics because you may think they’re charging when they are not. Other than these things, it was great. Nice amount of space. Showers are tiny but adequate. Kids enjoyed the games in their room and the hot tub was nice. Overall it was a pleasant stay. Just bring towels!"

"This was a great place to stay for a couple or small family. Very cute and clean! Convenient to everything in Pigeon Forge and surrounding area. Office staff was friendly and very helpful. We had a problem connecting to the WIFI so someone was sent out very shortly and helped with that. I don’t know the man’s name but he was so nice!! Thank you Eagles Ridge!! My granddaughter and I loved staying here ❤️"