Raleigh Medical Group

"This has been the worst, most incompetent, least professional group of “healthcare professionals” I have ever had the displeasure of relying on at the sickest time of my life. I do not recommend this practice, especially if you expect compassionate, competent care across the board. Honestly, an urgent care is more organized, professional, respectful, and compassionate. I hope folks don’t skip over this one review and it saves at least one person from the experience I’ve had. I am not a disgruntled patient, I am a patient who trusted this organization blindly and foolishly. At one point, an appointment was made for me, and upon arrival brittany womble/west—a PA—refused to even see me and had her nurse turn me away in the parking lot. I had been to the ER multiple times, which she knew. At that point all I was seeking was a referral which a scheduler told me I had to have an appointment to get—which turned out to be false. Brittany womble/west never gave me a referral nor apologized nor followed up on the debacle of making me drive ten miles, sick, for no reason—only to be turned away in the parking lot—like common garbage. At that point I was too sick to advocate for myself and just very disappointed in her and the organization as a whole. This is just one example of many of how they failed me during this lowest time of my life. A second failure being the hostile, aggressive, bombastic, mean CNA to Charles Schwartz. Her name is Terrell, and even her five minute voicemail message that patients are forced to sit through subtly screams “don’t bother me.” This employee has no fear of losing her job or reprimand as her rude behavior was a pattern to which she’s become accustomed. She’s not even worth reviewing—just know she’s another one in the wrong profession and is just not qualified for the job she has. I cannot believe this person is employed at all honestly. The communication between staff and the doctors must be nonexistent or minimal at best. It’s certainly not up to the level of expectations when dealing with peoples lives and health. I was the sickest I had been my entire life and scared! Very disappointing and honestly traumatizing. I am a higher education professional so I am used to dealing with chaos and having to teach young and older adults how to be professionals but never did I think I would have to clock in at the doctor’s office to teach them the same! A third failure—during this whole ordeal not once did my real doctor, Suduqqi ever reach out to see how I was. Amy Newell has been the only one thus far to show any real compassion about what they put me through. I am currently waiting for a report from my formal complaint. Edit: They’re “concerned.” Note the stock reply below given to me from this “organization” completely ignoring the fact I have already spoken with Ms. Newell. Their reply is another example of lack of communication and bad PR. Again, stay away from this practice if at all possible."

"I had a scheduled teleconference at 9:30 with Brittany. She was 40 minutes late. She made no effort to apologize or explain the delay. Fortunately, I was able to see Ann later in the day. Ann was kind, compassionate and very efficient. Indeed, she gave me excellent care. I will request Ann for any future appointments."

"I have been a patient with Raleigh Medical Group since 1979 & cannot say enough kind things about the staff, the nurses, and the physicians of this practice. Dr. John Rubino is thoughtful and listens to my concerns without judgement and compassion. He takes my health seriously, which is good because sometimes I don't. They follow up with me when I'm sick! The offices has reminders when I have an appointment with a check-in system that I can do up to three days beforehand. I'm grateful for the care I've received for so many years. Thank you!!!"

"Dr. Jacobs has been my primary care physician for 20+ years. He is an amazing doctor. He is incredibly knowledgeable and he keeps up-to-date on the latest medical research on a very broad range of topics. He explains his thoughts and recommendations very thoroughly and at a level the patient can understand. He is also very personable and caring. Dr. Jacobs is everything a person could ask for in a doctor. And I can't talk about Dr. Jacobs without also talking about his fabulous nurse, Liz. She also is very personable and knowledgeable. She clearly cares a great deal about her patients and does an excellent job of gathering important information for Dr. Jacobs to consider during his exam."

"Dr. Nadine Pechter has been my primary care physician for a number of years. She is always very thorough, unhurried, thoughtful, and empathetic. Every receptionist, nurse, and lab technician in this practice is friendly and efficient. I have never had a problem with anyone at Raleigh Medical Group; that is saying a great deal these days!"