PetSmart Grooming

"The Manager Ryan at this grooming salon is an absolute disappointment. I have groomed my dog Paris at this location at least 4 times in the past. On Saturday, she had an appointment for a grooming. The lady that Paris is familiar with no longer works there. My dog was not familiar with anyone at the salon so she growled when they tried to put the collar on her. Regardless to say I was there for less than 3 minutes.and Ryan said they could not take her. I was quite okay with this because Paris seemed scared and was trying to leave. It is what Ryan did next which was so unprofessional. He went to the hotel and daycamp to inform them that my dog was vicious. Now Pais has been boarded and does daycamp every day at the hotel and never ever shown signs of being vicious. The ladies were quite surprised. Paris has been attending daycamp for the past two years. I spend thousands of dollars at this hotel and daycamp. Regardless to say, Paris has been groomed by a new company. Petsmart grooming will never ever see my dog again. Ryan needs to be trained in spreading vicious rumors about my dog that he saw for less than 5 minutes. I will never use this grooming salon again. Ryan needs to be trained in customer service and professionalism. He is the worst Manager I have ever come across. Thank God the people at the hotel are quite familiar with Paris."

"Not pleased with service. Upon booking appt, the groomers need to share everything they need to provide services. A heart murmur was a reason to not get services. My dog has been to other PetSmarts with no concerns. What a waste of time."

"Had one of the cat foods we went to buy,wrbt back yesterday and we were able to get the other popular catfood."