Healing Springs Spa And Cosmetic Clinic 6733 Falls of Neuse Road, Raleigh, NC 27615

"I purchased a Groupon for a couple's massage here back in March 2018. When I tried to schedule an appointment, they said they were booked at least 3 months out. So I waited until my husband and I could figure out the best date. Then in June, I happened to check my Groupon account, and my voucher said it was redeemed. I hadn't even scheduled an appointment at this time. Thankfully, I was able to get Groupon's customer service to unredeem it. Based on many of the Google reviews for this place, Healing Springs Spa was just going through and redeeming people's Groupons even if they hadn't visited. Not cool. After that, I was worried we were going to get screwed over so I called again to book an appointment. Again, they were booked for at least 3 months and were about to move to a new location, much further away. Okay, fine, so I booked an appointment for October. As our appointment day approached, I never received any sort of confirmation communications. Meanwhile, a ton of reviews have been posted in recent months regarding issues with Groupons and LivingSocial deals or last-minute cancellations (even cancellations after clients arrived!). I called Healing Springs Spa several times to try to confirm our appointment, and never heard back. Since their new/temporary location is 45 minutes from our house, we didn't want to risk driving all the way out there to get cancelled on. So I called Groupon and explained the situation. It turns out Groupon has since cancelled their deal with this place because Healings Springs was failing to honor the Groupons and has horrendous customer service in general. Thankfully, Groupon gave us a full refund and we decided not to risk the long drive for what would have been a cancelled appointment. We never even got a call about not showing up. We are very disappointed because we were looking forward to the couple's massage, and I am displeased with the lack of communication on behalf of Healing Springs Spa. Based on my experience and a lot of the recent reviews, I would stay far away from this place."

"This place is amazing!!!! I never felt so relaxed and well treated! Everyone was so kind and spoke with such genuine care. From the spa treatment to the relaxation room and complimentary wine, I was extremely impressed! The therapist (Elsa), owner and staff proved their customer service was beyond anything you can find around Durham or the Triad. I highly recommend a romantic couples days or an elective spa treatment. Thank you everyone at Healing Springs Spa! We will definitely be back!"

"My husband treated me to a massage at Healing Springs Spa for my birthday. It was my first time and my experience was a delightful one. Immediately when I walked in I was greeted warmly and directed to the women's locker room which was clean and well organized. I placed my belongings there and sat in the waiting room where they played relaxing music and had healthy refreshments. My massage therapist asked me about my problem areas and then we began the session - 1 hour for massage and then 30 minutes for a foot bath. The foot bath made my feet feel soft and smooth. My only con is that I felt quite cold in the facility. It was already a chilly fall day combined with the fact that it was cold during my massage. A plus is that there is a great shopping area where the spa is located for your retail therapy needs! Overall, my experience was a pleasant one and I plan on coming back!"

"I recently had a massage with Marie and it was so relaxing. My spa started out with a warm foot bath while I relaxed by the fireplace. They also offered cucumber water, hot tea, and snacks. And, then my massage. The linens were soft and the bed was heated. Marie used essential oils and provided several for me to select from. I went with a blend. The massage was bliss and exactly what I needed. She encouraged me to continue to focus on my breath by taking occasional deep breaths. I also appreciated the warm towels she used throughout the treatment. I would definitely schedule with her again. The spacious locker room was a bonus and the fountain inside just added to the calming ambience. I found the staff to be friendly and helpful."

"I am so absolutely thrilled with the exceptional care and attention I've received at Healing Springs! I received a Spa Finder gift card for my birthday and was delighted to find that I could use it here. Hooray!!! By the way, the monthly memberships (massage and facials) are fantastic deals and I highly recommend them!! They also offer many different options to financing such as Care Credit, etc. :) Rosalyn and Dr. Franklin have united the best in medical spa services and customer service and have the vision to deliver the very best this area has to offer. I can't wait to return!!"