Raleigh VA Clinic - Raleigh III

"This was my first visit to this clinic and I was very anxious because of some bad reviews and negative feedback from friends. The anxiety caused my blood pressure to shoot up through the roof. However, Ms. Durham, the nurse, calmed me down and took my anxiety away. Ms. Durham is a pleasant person who does a great job. In addition, Dr. Lee is a great doctor who cares about his patients. He explained everything to me in detail, not only the medical aspect, but also the administration resources that are available for me. I am a hospital corpsman and I have been working in the medical field for decades. I can say that my experience at the VA clinic is not different from any other private clinic, if not better. I only gave this review 4 stars because the receptionist was not smiling nor was she welcoming either. In fact, I felt that she got frustrated with me because she was unable to find my appointment easily. Overall, I can sincerely say that my visit was great! Thanks to the VA and all the staff for providing exceptional services to our veterans!"

"I received from Dr. Donahue a letter sharing info with me that he had made an appointment at Durham VA HOSPITAL FOR ME TO HAVE MY FEET AND LEGS MRIed at Durham VA SINCE THEN I HAVE BEEN TRYING TO GET AN APPOINTMENT WITH HIM AT RALEIGH III CLINIC AND THE PEOPLE IN THE OFFICE REFUSE TO ANSWER THE PHONE. I CONTINUE TO CALLED AND I AM CONNECTED TO A MACHINE OF SOME SORT WHY DO THESE PEOPLE BEHAVE THIS WAY? HAVE A"

"Almost always a nightmare a complete nightmare dealing with the VA. I feel like I'm almost always getting played by them and it's a joke and amusing to them how many vets die waiting for healthcare or losing their sanity. I'm always trying to be nice and polite and still feel like I'm being treated like garbage half the time. I literally do not think they care one bit"

"I was given a telephone number to call by my primary care physician. I lost the small piece of paper that the number was written on. Why did it take me 4 phone calls and 45 min of my time wasted calling the clinic and being rudely hung-up on to get a telephone number. You wonder why some Veterans don't trust this system."