PetSmart 1301 Oak Forest Lane, Myrtle Beach, SC 29577

"I went to talk to girls in back grooming dogs...2 girls was working on one dog..one holding and other working...the other table had one girl with a dogs head tied up...on a table...she was cutting nails by herself..poor dog was screaming when she cut a nail like it HURT..I turned around and Left...ONE need to hold dog secure so it dont jump off table and break its back..then someone else to groom.. id so hate to have our dog screaming"

"I've not bought critters here sep fish. Fish are risky everywhere. I buy some fish and some die. That's normal. They refund when you bring them back. Kinda inconvenient but it works. What. Do you have a better idea?"

"My three sons used their Christmas money to come to this PetSmart and buy a hamster and all the things for it. The employee who attempted to place the hamster in the box to go home, chased him with his hand trying to trap him for a solid ten minutes while my sons cried that he was scaring him. As we checked out the cashier told us we had 30 days to replace him if something happened. We got him home, in his spacious set up house. The hamster immediately had diarrhea while exploring the new home for him. I assumed it was from the stress at the store. Two weeks later, after my boys had fallen in love with him, we woke up to him dead before school one morning. My sons were devastated. After researching I discovered “wet tail” was a thing and common cause of death. Called PetSmart and was told, yes if he had diarrhea that’s what it was and to come back to have him replaced. My sons contracted the flu one at a time so it took a little over a week to recover and come back in for the new hamster today. They were so excited. We were told by the employee and then manager that not only had we been misinformed that it was technically 14 days, not 30…. But that we also had to bring in the dead body. I asked why I was not informed when I called or checked out that I needed to bring a dead body. No response. I offered to show pictures and video of the full on funeral we had. No response. Then the employee told me we must have had him in a stressful environment. No ma’am. The employee who retrieved him was the only cause of stress he experienced, and expressed that he had diarrhea immediately upon getting home. Then I was told it was my fault that I didn’t bring him back at the first sign of wet tail. I expressed that I didn’t even know wet tail existed until the hamster was already dead. The employee then pointed to the bag of food I was holding. A whole NEW kind I had picked out to try. She told me that if I had fed him that it had caused wet tail because they can’t have a highly seeded diet, they need a pellet diet. First of all, our previous hamster had been fed pellets, and why does the new bag say for hamsters if a high amount of seeds can kill them. I got a complete run around the entire time, all while the employee and manager simply stared at me with a blank look each time I had a logical response to each of their excuses. Once they finally confirmed that they would not be replacing our hamster, I took my sons and left. We will never shop at PetSmart again. The employees were rude, unhelpful, argumentative, and did everything they could to put the blame on us."

"very complete; you can find everything you need for your pet."

"Do not go here for the “grooming salon”!! I would give them 0 stars but it’s not an option plus the sales associate in the front of the store was super friendly and helpful! But man was I furious picking up my dog that was supposed to get a full service bath, cut, etc. and he looked worse then when we got him. We were greeted with such attitude and condescension from Erin, someone who is supposed to be the manager. She told us when dropping him off that puppies don’t usually like the vibrations from the trimmers and making it sound unlikely he was going to get anything further then a bath, didn’t sound promising. With the temperatures reaching 103 and emphasizing the importance I thought she’d atleast care enough to give him patience. But no. We pick him up looking terrible, and nothing but attitude and excuses from a “manager”. They are inconsiderate for allowing parents of puppies to book appointments for anything more then a bath if you’re already prepared for it not to be possible before hand. And to charge almost as much for a bath and nail trim as the online appointment said the full pampering deluxe with hair cut and extra package. I’m furious to say it nicely. I have no clue how someone with no ability to trim a puppy, and no ability to speak to a customer can be made a manager let alone be in a role that speaks to anyone. I will not be bringing our dog back nor recommending!"