CVS 3737 North Roxboro Street, Durham, NC 27704

"I've been coming here for years and never had a problem. The last 6 months has been ridiculous. We have an app to refill your prescription. They never get filled always processing. Call in prescription don't get filled. You have to come here wait in line and then they precess your order. They are short and rude. I made a vaccine appointment for my flu and covid buster. They canceled it 30 minutes before my appointment. Didn't realize it until I got there. It's time to transfer. I'm sure they will be happy when there aren't any customers left."

"The most unprofessional pharmacy I’ve ever been to. If I could give it a negative 5 stars I would. Didn’t deal with the front but the actual pharmacy is a mess. Everyone is rude to customers, misleading and false information is given by the techs. My Rx was suppose to be ready hours ago. And after waiting 20 minutes in line I was told it wasn’t going to be ready for another hour. They never answer the phone. And that girl with the glasses as the cashier has the nastiest attitude. A pharmacy is a health care facility and should not have people who do not have good customer skills working from them. Do better CVS!!!"

"I actually wouldn’t have even had to have been involved in this transaction and subsequent complaint but here I am. After my husband was on hold for 25 minutes with no employee indication to get an ETA on his time-sensitive prescription, I ended up driving him to the location. I am currently standing in a line of more than 15 people trying to pick up prescriptions from the pharmacy. Not a single step forward has been taken in the last 30 minutes. This is absolutely insane. For a pharmacy closing at 7pm EST, they’re not staffed appropriately or have enough additional support to operate this pharmacy to provide adequate coverage to all patients and patrons. We will be moving all services over to Walgreens after this latest underachieving experience."

"DO NOT GET YOUR PRESCRIPTIONS FILLED HERE! They used to actually quite good and I would be able to drive up and be on my way in 5 minutes. Then (from what I heard from the staff) two pharmacists quit in the same day about 2 months ago and they never recovered. Extremely understaffed all the time. I can only imagine what a horrible place CVS is to work at and has changed my view of the whole brand."

"Understaffed. Last time I was here, doors were still locked half hour after opening time. Here's a photo of the line mid day on a weekday. Posted pharmacy hours in the store neglect to show lunch hours during which pharmacy is closed. Level of shoplifting at this location makes me think corporate just wants to let it die. Employees usually courteous. This store's failures are due to the larger CVS corporation."