Sam's Club

"The only 2 things good I can say about this place is they have an amazing pharmacy and they have scan and go... but what good is it if you can't get out of the store?"

"Placed club grocery delivery 24 hours in advance . The delivery was supposed to be January 20th from 12-2 pm ( grocery same day delivery) I placed on the 19th . Not only did they not deliver , after I called 6 times they ke promising delivery . Today 48 hours later there is no groceries, there is no delivery, there is not even a sorry for how unpleasant and unprofessional this is . I am on the phone for last 40 minutes trying to cancel this mess so I can go in person myself and grocery shop . They charged my card $300 and did not deliver the order . At this point I just want a refund so Ican go and get my groceries myself . Typing this while I been on the phone for resolution for 43 minutes ….. Stay away from their groceries delivery service. This has been the most unpleasant customer service experience I have ever experienced"

"This store doesn’t offer boxes for customers any longer which means you have all sorts of loose items and it is a much longer process to load your car. They likely have higher expenses in what ever it is they now do with the boxes. Overall produce and meats not as fresh or appearing to turn over as fast as Costco. It is much less busy than Costco but, suspect there is a reason for this despite similar pricing. We will not be renewing our membership."

"Ordering pickup from here they are always about 1 hour later than when they say the order will be done. I seem to always spend about an hour sitting in my car which completely removes all advantages of scheduling a pickup. And when you say something the workers don’t seem to even care they just wasted your time because they are late."

"The money I saved on tires wasn’t worth the hassle to have them honor my road hazard warranty prorated replacement. I had a screw in a non repairable part of the tire. No use in calling, they have an offshore call center and if you can understand them your call will be dropped multiple times when forwarded to the store. They don’t carry the tire brand/size I bought 6 months ago so after two weeks with a screw in my sidewall, 20 calls, no response from the help center I finally received an equivalent tire of a different brand. Two of the tire center associates were extremely helpful trying to resolve the issue. It could have been resolved two weeks earlier if the manager or help center would have contacted me with a solution to the issue."