Smiths Picks

"This company is a scam operation. I knew it was a Temu-type store, but these people are pretending to be in the US while operating in China. The products are awful and are falsely advertised. When you ask to return items, they want you to send them back to China. Do not be fooled by these con artists and save your money."

"Don’t Get Scammed by this company - it’s cheap China materials that you can’t return without paying the full shipping back to China- they pose as a US company (with a Raleigh NC) address but the shoes I bought are cheap cardboard and look nothing like the picture AND if they don’t fit the only option is to pay my own shipping back to China!!! Joke Scammer"

"DO NOT ORDER FROM THEM! They are not in Raleigh, NC - my order came from China and I could return the order I was dissatisfied with but I would have to pay the shipping TO MAINLAND CHINA! I always wear a 7 but could barely get my foot in the shoe and nothing about it was orthopedic. I ordered espadrilles and the rope on the side was printed vinyl. The boots that I thought would be leather were also vinyl. Total rip-off!!!!!"

"Hello. I ordered boots on December 1st and still have not received them. I have reached out to Smith's customer support once already, and was provided with the tracking number I already have. I live 4 hours from Raleigh. Why is it taking over 2 weeks for my order to arrive? Do Not Order from here, if you need your items. TERRIBLE CUSTOMER SERVICE AND SHIPPING IS A JOKE."

"I spent $175 on 4 pair of size 8.5 shoes. What i got were size 38. and size 40 European. They do not fit. I've sent requested photos of shoe size stickers, and 14 emails. Smiths refuses to send me shipping label to return the shoes. Their policy stated they assume responsibility for their mistake. They will only offer me 20&. I cannot wear the shoes. Do not buy from here. They are not USA company"