fab'rik Raleigh

"I came in last week with some of my daughter’s bridesmaids. We had purchased “sticky boobs” for my daughter the bride. We asked if they didn’t work could we bring them back. The employee said sure in 7 days. We drove over an hour to come back to return them today. I walk in and they say oh I’m sorry you can’t bring them back. We aren’t allowed to put them back out. Granted we never event took them out of the packaging! I explained I was told they could be returned because we specifically asked when I spent 75 dollars for two pair when the person wearing them wasn’t even present. So today the Cashier stated they had a few new girls and she would go over the policy again. (Assuming she was a manager) Well that does me a lot of good. I would’ve been happy to of gotten a piece of clothing for same price or even a store credit. They received their last dollar from me for sure!"

"I am a frequent customer to the Fab’rik store in Raleigh. Today, I walked in and was astonished by the customer service. The young lady working in there was super inattentive. She had no desire to be there and it showed. Her friend walked in. They were more concerned with their conversation then helping me with the shoes I was looking at and the pile of clothes in my hand. I pay a decent amount of money to the store and expect “decent” customer service. I am not super high maintenance where this is concerned but just expect a helping hand or someone who is, at the least, interested. This will be the last time I shop here, for that reason. I am super disappointed with this store’s employees. Do better."

"Wish i could give them 0 stars. I have to echo the same sentiments as the other reviews shouting of their poor customer service. I received a set for Christmas this year that did not fit and since it was not within 21 days of purchase, they refused to exchange it for store credit. This is positively unacceptable to have such a rigid exchange policy, especially around the holidays and ESPECIALLY when they are still selling these items at full price. I cannot warn you enough to not shop here unless you are ready to eat the money. As a side note, if THEY send you a damaged item, their policy states that you have TWO DAYS to return it. Positively absurd"

"Shout out to Ryan for providing consistent 5-star experiences, every time, on the spot! On multiple occasions, I’ve called the store and Ryan has stepped up to find whatever it is I’ve asked for, or provided another option along the lines of what I was looking for. She asked all the right questions to find the perfect look. Fab’rik has an classic variety of boho chic pieces for young professionals and is centered in the Village District. They’re my go-to for almost every occasion!"

"I have been a long-time customer of fab’rik in Raleigh and I’ve never experienced any issues until today. Surprisingly the issues stemmed from the salon manager Ryan. Upon walking into the store I was approached by Ryan and told that everything on the perimeter of the store was 25% off except for one table in the center of the store along with a rack sitting just beside it. I said thanks and looked around. I looked at the shoes and saw a pair that weren’t my favorite but hey for 25% off why not. So after looking around the only item that I decided I was going to purchase was the pair of shoes. I got up to the front counter and a different girl rang me up and gave me my total which was not including the 25% off. When I asked her about it she then proceeded to tell me that the top two shelves of shoes were not included. So again since they weren’t my favorite I decided against them. However, when I got outside and Ryan was standing there I did say something to her since she was the one that told me about the discount. Her response “oh yeah sorry”. Not The response I expected especially from the store manager which she made sure to inform me of her title when I asked for her name when she began to get rude with me. I get that mistakes happen but the customer should not be responsible for your mistake. I drive quite a ways to get out to this store and it’s pretty disappointing that this is the service I get from this 21 year old kid running the store. Not ok. I run six salons myself and I would never give someone the attitude that I received today nor would I give someone an oh well attitude when I’m the one that made the mistake. I will be sure to share my experience with others especially all the people that I’ve recommended to come here over the years. Please Fabriq if you’re going to have very young adults running your business make sure they understand that good client service is a must and that they should check their attitudes at the door. Thanks :)"