Durham Marriott City Center

"This is my first time ever writing a review, and it’s all thanks to Stuart (the bartender at the hotel restaurant, Table South). I had the absolute blessing of coming to the hotel restaurant and being served by Stuart. My job allows me to travel every single day, and I am always experiencing new people, restaurants, and different levels of service. I have never had a better experience at a restaurant and it’s all thanks to Stuart. I watched him, as he went out of his way to make a connection with all of the Customers that came to the bar. He created an experience I’ll never forget and I am looking forward to coming back to this hotel just for his service. The world needs more people like Stuart. I hope anyone who comes here in the future has the pleasure of being served by him."

"Staff were very nice, friendly, and helpful. They accidentally sent me up to a dirty room at first, but when I came back down, they gave me access to the "M Club," so I could have free breakfast and snacks throughout my stay. Location close to quite a few restaurants. Nothing exceptional about the rooms or the gym, but they did the trick for what I needed!"

"Location is great. And now the bad. While the flooring in our room was not carpeted (that's a plus), this did not help with the roach situation. We stayed three nights on the fourth floor. Found two live roaches - one large one crawling on the table under the TV around 7pm (husband smacked it with a shoe). The other roach was a smaller one I encountered in the middle of the night in the bathroom (did not smack because my husband was asleep). Yuck. On the day of check-out, I was moving the pile of dirty towels out of the way in the bathroom for housekeeping and the little roach scurried away from the pile of dirty towels. I should've smacked it when I had the chance. Bottom-line... would not stay again unless you'd like some little roommates."

"I booked a room for my wedding weekend since my venue was across the street. We selected the pre-pay option months before our stay and assumed that everything was taken care of when we arrived. However, they told us that they never actually charged us for the room and that we would need to pay. This was very frustrating as we had all of the wedding expenses to account for and did not plan on this charge since we assumed it had been paid months ago. When we talked to a manager about it, he said they didn’t do the charge beforehand because they were lazy (his words not mine). Although the room was nice, the service left much to be desired. There are a lot of other amazing hotels in the area that we wish we had stayed at instead. Don’t bother booking here if you can help it."

"All of the staff members encountered were exceptionally friendly. In fact, they were some of the friendliest and most helpful we’ve encountered at hotels recently. Our room was okay. The air conditioner made a very loud noise every time it came on, and it didn’t cool the room evenly. This was mostly okay for us since my husband likes things a little warmer than I do. I really liked that there was no carpeting in the room. The pillows were way too soft and did not support our heads very well. If we stay here again, we’ll ask for extra pillows so we can build them up for better support . My husband and I both woke up with sore necks. The room was clean, but smelled a bit musty. Honestly, a lot of the buildings we went into in Durham had a similar odor. I think it has to do with the age of the buildings and being in the south. The hotel is very well positioned in the middle of everything in Downtown Durham. We had easy walking access to the Amtrak station and The Carolina Theater. There were plenty of restaurants within walking distance. All in all, this was not a bad hotel stay and we’ll probably stay here again if we return to Durham. There were plenty of outlets including USB outlets."