Sleep Inn University Place 8525 North Tryon Street, Charlotte, NC 28262

"Very friendly and engaging staff, definitely a plus. The rooms and floors were not properly cleaned. Throughout the day, people were smoking, both cigarettes and Marijuana. What was the point of no smoking signs everywhere. There was also a lot of suspect happenings. Not worth the money, will not stay here again."

"UNSAFE, DIRTY, AGGRESSIVE STAFF, VIOLATORS OF PRIVACY. Lets their employees go around creating hostile environments for their guests. Workers will slam into your room so hard that the door lock is pointless to have for “safety”. Rude and aggressive. If I could give negative 5 stars I would. Management also made sure to let me know there was no privacy in the hotel. She stated that there are cameras and microphones/recording devices in every part of the hotel. Rooms, halls, etc. be safe y’all there’s no telling what kind of videos they are keeping of guests and doing who knows what with those videos."

"The best location when looking for things to do in Charlotte. The staff was friendly and went above and beyond to make me feel welcome. You do not find that type of customer service elsewhere these days. The AGM was so sweet, arranged a cab for me and even printed me a list of interesting things to do in the area that were either free or close to it. I will definitely visit this specific Sleep Inn each time I return to the area, which is very often. No it is not a Hilton but even in a Hilton you can not get that type of service."

"Staff was amazing. Welcoming you upon arrival and quickly getting you into your room. I arrived well before standard check in time but the desk agent got me in anyway with a minimal wait. My room was clean and exactly what I paid for. I wanted something nice on a budget and it is exactly what I got. The bathroom was a little small and yes the door was unusual but the money I saved VS. staying at another pricey hotel was great considering all the things there are to do in the area. I would absolutely stay again."

"The manager at this place is one of the rudest individuals I have ever met. If it weren't for the fact that it was tough to get a room anywhere else, I would have cancelled the reservation and left. It was 3PM and the manager claimed there were no rooms ready. I questioned her about that since the cleaning staff was outside smoking. The manager got very rude and defensive. Luckily another staff person took over and made sure I got my room, which was ready, despite the manager saying it was not ready."