Homewood Suites by Hilton Charlotte Ballantyne, NC

"I was RACIALLY PROFILED HERE!!! I was followed OUTSIDE of the lobby after getting breakfast NEAR my car and asked if I had a room there and what was my room number. - I replied with my room number. I went back inside the front desk area to throw away my trash as I ate my breakfast in the car and did not see a trash can outside, while at the trash can I was stopped and questioned again if I had a room there and for my name. - I replied with my name and room number, I then asked the front desk person questioning me for her name- she would not tell me her name and demanded that I tell her my name and stated that I did not have a room there. ...Keep in mind this is all front of witness in the lobby and at the desk. This was in the 8-9 o'clock hours of the morning and I had checked in at nearly midnight the night before - so as a Diamond member who uses Hilton very frequently as a travel doctor - me paying nearly $230 bucks for this room for only a few hours and to be treated like this was ridiculous! -I offered to step aside and wait for other customers behind me to handle their affairs with the front desk employee because I did not want to make a scene at all and her tone was so elevated that it was drawing negative attention - (I will put her name here once I find it on my sticky note). - After she finishes with the other customer--- I express to her that I wanted her managers contact information - she would not give it and then I told her that I felt like she profiled me. -She denied this and stated that since she is latina and she has a black boyfriend that she is "exempt" from profiling a black person. -I did not argue with her at all but told her that that is not logical and that she followed no one else outside the hotel and questioned them multiple times about having a room there except for myself and that has never happened to me before. - She then gets on the computer again and tells me that she is able to see my room and m name and that it was listed in "Departures" and that is why it wasn't visible to her in the regular screen and she then apologizes (ever so quietly)- I am sure no one heard that. - So, I again requested her manager's information again, and she then asks why I wanted it after she apologized and I told her because I was dissatisfied with my experience. - She then states to me that I "attacked her when I came in the lobby" -I then stated to her, that this is the same issue, you (as in she) cannot use words like attack when someone stands up for themselves because words like attack implies different things for different people who may be listening in the environment and that it didn't even make sense to me considering that she approached me and questioned me about my room outside and again at the trash can. -She then states that she is an immigrant and that me saying that she profiled me was wrong and that she is sorry that I my life is so bad that I feel this way. - I remain firm and tell her that I just want her manager's information because she is the only person yelling and calling me an attacker. -She then writes down a first name of the manager, I ask for a last name and number- - She tells me I can look up the number and that she doesn't know the manager's last name. - I told her that I would like her to provide me with the number -she does - Then I go and ask the ladies in the breakfast area for the manager's last name. - They provide his last name - I leave and go back to my room and call Diamond club. -I am told that I NEVER should have been followed outside and that I never should have been treated like someone faking a stay after I gave my name because the front desk person should know to check departures as well when verifying residence. - I get a call from a female manager who offers to refund $14 and change from canteen. - I ask for room refund -manager even admitted that the front desk worker was absolutely wrong for following me outside! - put on hold then offered 50% refund. - I ask for a full refund and was told someone would call me - NO CALL RETURNED - It has been 3 weeks"

"Absolutely amazing stay! We came up for a weekend and it was the most restful night's sleep. We were immediately provided extra towels when requested. The breakfast selections were delicious. So I forgot my wedding ring in the room and didn't realize I didn't have it until we had made it home 4 hours later. I called in the morning and the receptionist I spoke with stated she would ask the head of housekeeping. I got a call about 2 hours later and they found my ring! They could have easily kept it but they didn't and I absolutely appreciate that. It's hard to find honest people this day and age but I can say there are honest folks at this amazing hotel! If we ever come to Charlotte again, this is the only place we're staying!"

"I come here pretty often for work. For some reason every time I am here, I sleep so well. It never fails! The rooms are big. The gym is always empty. They have a good free breakfast in the morning. And they let us use a meeting room for free! You can walk to restaurants."

"I had a very nice day at this hotel. I decided to try something different for a change. And I'm really glad I did. The breakfast is first-rate compared to other hotels of have stayed in the rooms, a nice and clean. The staff is very nice . The parking lot is will lit. Very close to restaurants. Walking distance to the exact? No more than a 100 yd."

"Loved it here! Enjoyed having a kitchen and a lot of space during my stay… the room was clean and comfortable, and the staff members were polite and helpful overall. The front desk rep there on weeknights gave me great food recommendations (my fave was Viva Chicken, only a 1-2 minute walk from the hotel). There were plenty of restaurants in the area outside of the hotel, and despite many rooms being occupied, the overall tone was fairly peaceful/quiet. Breakfast was the normal Hilton affair, and (though I didn’t use it) they also had a decent outdoor pool and basketball court. Overall, this was a great place to stay."