Carolinas Collision Center

"Made an appointment to get an estimate. I never heard back from them despite calling them back. I tried to leave my email, but they refused to take it, so it ended up just being wasted time. The guy who checked out my car was nice and seemed knowledgeable, but they failed to perform the requested service. If CC Chapel Hill reads this and want me to improve my rating, please email me my estimate, thanks! update: heard back, but I had to reach out to the durham location to get my original estimate"

"Awful communication-- I had to extend my car rental an additional FIVE days with no updates until the day the car was ready. I dropped my car off for front end repair on Weds 8/9, and was given an estimated pick up date of Fri 8/18. On Monday 8/14 I got a text saying they were over the halfway mark; Tues and Weds more texts saying they were on schedule. Friday morning (the estimated pick up date) I got a text saying it was going in for alignment and they'd call when it was ready. I called at 4:30 to see if it was going to be ready and got the most rude version of "don't call us, we'll call you" from one of the folks in the back office (the woman up front was very polite and easy to work with, as other people have commented on). They are closed on weekends, so I called and left a message Monday to see if they had any updates. No response. Same on Tuesday. No response. I got a text at 3pm on Weds saying my car was ready. When I went to pick it up, I asked if they could adjust the repair cost to reflect my having to extend a rental for FIVE days. One of the office workers from the back came up and said "you can take it up with GEICO" and walked away. I understand things taking longer than expected, but to not give ANY updates (other than the frequent messages saying things are on time) is infuriating. The people who work there are absolutely terrible to try to get any information from. This is all on top of not being able to get in touch with anyone the day after I dropped it off to ask about an estimate nearly doubling once work started. I would recommend going literally anywhere else before trusting these folks with your car."

"Wonderful experience! I just picked up my car which had front pumper damage after an accident and they did a perfect job, my car looks like new! The whole repair including ordering parts took only 12 days and they sent regular updates to let me know when anticipated completion would be. They were on time with completing my repairs and made the whole process super easy and stress-free! Lisa was great to work with and explained everything in detail so I felt comfortable with having my car repaired there. The whole staff were wonderful and very friendly! I can’t recommend this place more!"

"Our Subaru Forester was dented in an accident. We worked with Carolinas Collision Center (Chapel Hill location) for the repairs. The team did an excellent job. This included getting us in ahead-of-schedule, keeping us updated via text as work was performed, arranging rental car pickup/dropoff, and quality work. The car looked good-as-new when everything was done."

"The team at Carolinas Collision Center were upfront and honest about how long the repair of my car would take. They kept me informed of my completion date, including any delays that came up due to Kia parts shortages. The work they did was amazing, and my car looks just like it did before the accident! Hopefully, I’m not involved in any more accidents, but if I am I’ll definitely be bringing my car here."