Classic Collision 11744 US Highway 15 501 North, Chapel Hill, NC 27517

"My experience with Classic Collision was a mess. I dropped my car off in September and didn’t get it back until November. It took them 2 months to realize they couldn’t repair the door and that they needed to order a new one despite all of the “steps” they supposedly follow to determine what they needed to do. I brought these concerns up with them and asked why this hadn’t been done earlier which I never got a response to. It’s now January and they still haven’t sent all the paperwork to my insurance company which is preventing other steps from happening including getting reimbursed for some out of pocket costs. It’s been one of the worst experiences I’ve ever had. They are way too backed up and their change in management didn’t help the situation at all. If I ever need body work done on my car again, I will not use this body shop ever again."

"The first thing I want to mention is that the body work done at the shop is without complaint. The first part of the work was subcontracted out to a dent and paint man who was excellent. The second part of the work, to address a few small dents that were in odd places and couldn’t just be “pulled out”, was also very well done. However, the experience of working with this company was NOT AT ALL satisfactory. While everyone I spoke to was friendly, no one really seemed to have any idea as to what was going on administratively to move my car through the repair process. I believe they have changed hands/ownership twice within the past year and it showed. They never seemed to know who I was or what was going on with my car when I called (each time within a few days), They told me several things related to arranging and clearing the estimate and payment with the insurance company which were patently untrue. And they did not meet the different deadlines that they made in several promises to me. I was not pleased with this process at all. I had to follow up and lean on them repeatedly to get anything done there. This is no way to run business."

"Unorganized shop. My car just sat for 10 days before being looked at. They never did any work on the car and it took them a month to tell me they couldn't fix it. Nice people, but unorganized. Slow response time. Poor communication. Insurance company was involved so not 100% the shops fault but expected much better. Would not recommend."

"Unfortunately, I wasn’t able to use this business to safely repair my car from an accident. My insurance decided based on the estimate it was considered a total loss. The ladies at front were super nice and warm. I asked if there was a way to fix my car against insurance decisions and told me straight up not safely. My safety was their utmost concern. I do miss my car!"

"This was going to be my second time using them for my car repairs because they did an amazing job the first time. Well that didn’t happened!!! The issue was the labor rate. The shop labor rate went from $65/hr to $75/hr within a week of my car just sitting there. To hear Hayden (progressive adjuster) tell it their labor rate is $53/hr, and we have never paid that much ever. I didn’t hear anything from them about the labor rate issue that they were having with the insurance company which was progressive (the worst)! Now I have nothing to do with the labor rate I just wanted my car fixed! I don’t know who dropped the communication ball but I was definitely left in the dark about this issue (which now had been about two weeks)! I didn’t know anything about this until the insurance adjuster called me and told me that my car was being put on hold because they have never paid that much for labor rates! So I go to the shop in person to see what is going on with my car, just to be told that my car was in “ body” and on the track to being fixed, we have all of the parts here already (which was a lie). The only thing I kept getting from them were email estimates showing where the price of my car kept rising and they needed more money from the insurance company. Now I had to go back down there again in person again about my car (this time I ask to see my car) and of course my car wasn’t in “body” being repaired it was sitting down in the lower lot with only a couple of things removed. At this point I was dealing with the owner of the shop (Meredith) who didn’t really know what was going on so she had to get caught up to speed on the issue. Now here is where it gets interesting and frustrating at the same time. The owner didn’t understand why I was “micromanaging” all the estimates that were sent to me. (I was trying to see why they kept asking for more money when the total for them to repair my car was already established). She said out of her own mouth “your car is going to get fixed, we never had an issue with Hayden (progressive adjuster) and Money is not the problem I PROMISE we are going to fix your car go an enjoy the holiday weekend”! Did she keep her promise NO! So now this is the first week of July and my car wasn’t FIXED! After a whole month had passed, I had to move my car to another body shop because they couldn’t agree on a labor rate which boiled down to the “MONEY”!!! So for a whole month my car sat at the body shop (when all of the parts to repair my car was there) and nothing was fixed because of a bunch of lies they kept telling! So now after all the lies they were telling I had to move my car to another body shop! What a waste of my time!! Before my car even left the shop Ivy (the receptionist who was very helpful and polite) did call Hayden (progressive adjuster) and asked if they would pay $55 for a labor rate? He said no because his supervisor (Dusty) wouldn’t approve it! A $2 difference!! Here’s the kicker when it came time to move my car they agreed on a labor rate which was (get this) $55 the $2 difference! So wait let me get this straight y’all can agree on a $55/hr labor rate to move my car but not fix it!!! So beware of this place and their lies!!!!"