Service King Collision East Main (Now Crash Champions)

"They had my car for almost two weeks without informing me that they didn't have staff to work on my vehicle. Which cost me over $400 extra in car rental fees. They didn't communicate at all with me concerning my vehicle. I had to keep calling them to find out the status of my vehicle. The GM Bernie would not call me back. I had to go to the Collison Center in order to talk to him. He stated that they could compensate me for my loss even though they cause it. When I picked up my car, he showed me he didn't have staff working. I felt that this should have been communicated to me at the beginning. This is definitely poor customer service."

"Upon drop off, we informed them that there was fluid leaking from our car where our car was damaged, and asked them to make sure they checked it out. Two days (on Christmas Day, in fact) after pick up while driving to family for Christmas , my car started smoking. We pulled over to look at it to find NO coolant in my car at all! They failed to look at what we asked them to, and actually I'm fact, they had to have even made the leak worse. They melted together a small bracket that holds my bumper/headlight instead of replacing it. This is causing my bumper to not align correctly and also buldge out. Looks very noticeable and pretty bad. Not the kind of work I expected. Honestly, I wouldn't be quite as made about the bumper thing if there werent all kind of issues after pick up. They also DRAINED my battery. We have a car with two batteries. When I dropped off the vehicle, our second battery was disconnected by us - it doesn't work properly and just pulls power from our main battery, killing the main battery in the process. Christmas Day we went to leave , and our car would not start. They had reconnected the two batteries and could not even be bothered to inform me that they did so! I get it if they had to, but they should have told me instead of me unexpectedly walking out to a dead car on Christmas. Thankfully, it was jumpable. Usually it is not jumpable when it's connected and we have to get an entire new battery. I called to try and get this resolved before leaving any kind of review or even contacting my insurance, and the man could really care less. He said we can drop it off and they can look at it next week, but it would be a while before it is fixed because of the "process". It should have been fixed correctly the FIRST time! We have three small children. I've already had to reschedule our THANKSGIVING/Christmas with extended family in another state because of not having my vehicle, and now because they didn't fix it the FIRST time, we are looking at not being able to go see family again because we can't drive a car that won't hold coolant four states away. Waiting weeks to get it fixed is unacceptable - it should have been fixed the FRIST time! We are supposed to leave Friday to visit family, and it clearly won't be ready by Friday. I'm not sure I even trust going back and getting this re-fixed with them. I am reaching out to my insurance, and I am hoping that we can take my vehicle someplace else."

"Very unimpressed… communication was great in the beginning… but with having issues with repairing… mismatch paint …side fender still shows wreak … I’ve decided not to continue to do business with them… took to long to repair and the resonance we received from the owner was unacceptable…"

"They are the real deal, when I got my vehicle back it was as if there was no accident at all. The people here are very friendly and professional and I would definitely recommend to anyone in need of repairs."

"Absolutely top notch experience. My Subaru had fender damage from someone hitting it while parked. Was minor body damage to the fender, which was perfect for one-stop quick fix fender replacement at Service King. The team here is experienced, professional, friendly, and passionate about what they do. Super easy to work with and the work done was great and done as quickly as possible, just a few days after parts arrived. Was fun to talk cars but that was just a perk on top of how friendly and professional they are. Alex does an amazing job keeping up with everything and keeping customers informed. Thank you!"