Trendy Nail Bar-Fort Mill

"Beautiful mani pedi spa experience! Prefect attention to detail for my French gel manicure"

"I have been a client for quite some time, but my experience on my last two visits has been disheartening. During my appointment, I encountered significant issues with the service provided by one of your nail technicians. Not only was the technician rushing through the process, resulting in a painful nick in July, but the overall treatment during my recent visit was both unprofessional and disrespectful. When I first got to the salon I asked for a white gel manicure but after getting my gel polish removed, I politely asked for a French gel manicure instead, I even showed a picture to the tech and she said it was great. From the moment I had arrived this nail tech had been rushing, but when she started painting my nails I could tell that she had no idea what she was doing.Instead of acknowledging her limitations or seeking assistance, she insisted that the clean French I had wanted was not possible due to the absence of acrylic nails. As someone knowledgeable about nail care, I found this information to be inaccurate. Despite my efforts to guide her on the technique, she proceeded to disregard my preferences and executed the manicure according to her own preferences. When asked again if I had liked them I expressed my dissatisfaction and she responded with a dismissive attitude, stating, "well, I don't know what you want me to do about it." I told her I could do it myself and she passed everything over. As I did my French tips she watched over me, also letting me know that she could not start on another client until she did my topcoat. This level of unprofessionalism continued as she rushed through the topcoat application, and smothered my hands in lotion before making me pay. Instead of worrying about how the situation could be better or if I was dissatisfied she allowed me to pay for the whole service, in which I did half of the work for her. This entire experience was not only humiliating but also contradicts the relaxation and self-care environment your salon strives to provide. I observed different treatment towards other customers in the store even those whom were very rude, leading me to believe that such behavior may only be targeted toward a certain demographic of customers. As a paying customer, I expect a certain level of professionalism and courtesy, which regrettably was lacking during my recent visits. I find it hurtful that you would subject a loyal and paying customer to such disgusting treatment."

"Wow, at first glance this place is clean and bright. It’s peaceful as well. We left another dark place and came to this one to try and I love it! This will be my new salon place to go to. Love the chandeliers! I feel special here. ♥️"