Party City

"Go to the party city in Garner instead and ask for Ashley! As the other one star reviews have stated, the customer service is egregious at this (Raleigh) location. On Friday, Jan 19 we walked in @8:40pm. Amy yelled out “we are no longer blowing up balloons and we close in 15 minutes.” We were a little taken back because there was no greeting just that announcement. I decided to come back next day Saturday Jan 20(big mistake.) Once again Amy was there. I asked her at check out if I paid for balloon up at the time of check out and she said “yes, there is a one hour wait time.” I said it was ok and paid. When I went up to the balloon counter to drop off the balloons, they asked me to set the balloons down, if I had already given my number. The kind girl at the balloon blow up called out to Amy, that she was supposed to be taking down names and phone numbers due to the hour wait. I came back an hour later and the girl apologized profusely bc Amy did not blow up my balloons as she was supposed to. At the end, the balloons were half way inflated. You have been warned!"

"Unfortunately I had an issue with 1 of my balloons today. I called the store and spoke to the manager on duty. Kaila was so empathetic and professional. She immediately apologized and offered me 3 different ways we can rectify the issue. I appreciate her due diligence in trying to resolve the issue immediately and providing excellent customer service. Thank you for making a hectic day better !"

"I ordered 700+ balloons through Party City earlier in the month. My previous party planner gave me a huge price so I decided to give this a shot… Not only did they manage to get the balloons done with just a few days notice but it was thousands cheaper than my party planner originally quoted me. The team kept communication with me throughout the process, delivered them on time for us and set them up in the house beautifully. Very satisfied with this service!"

"Yesterday, my daughter and I paid a visit to this store in search of party supplies for her upcoming 14th birthday celebration. Fortunately, this store had a complete range of items required for the event. Not only were we able to buy everything necessary for the party, but we also came across some interesting Halloween decorations. The convenience of finding everything under one roof in this store makes it certain that I will return here for shopping in the near future."

"I had a great experience with Party City this weekend! We had a family medical emergency that required our balloons be ready three hours earlier than planned. They made it happen and did it gladly. It's rare to see such great customer service these days. My granddaughter loved her balloons! Thank you so much!"