Five Below

"I wasn't to happy with their return policy when the item was a gift. I didn't have the receipt because it was given to me by a family member who went home, so they couldn't help me! All I wanted to do is exchange the items for a working one! The item won't charge so I can't use it at all! I will stick to buying socks for them and no electrics!"

"My first time at this store. A great surprise. Lot's of stuff at great prices"

"This is not my local five below but I placed an online order here a couple of weeks ago because my local one was out of stock on a few items. When I arrived to pick up, I told the girl working that I needed to cancel two of the items. I guess she needed manager approval to mark the items as picked up, because she called for assistance. An older, balding man came to help her and when he handed me the items, I told him that I had told the girl working that I did not need two of the items. He looked at me and said, “well she didn’t tell me that and you need a receipt in order to return them.” I was very confused by this, seeing as how he literally just handed me the items AND he did not give me a receipt. I restated his question to make sure that I heard him correctly and asked why I needed a receipt when he had physically handed me the items with his own two hands. He became very agitated and raised his voice at me, saying that I ordered the items online and must have an email as proof. They checked my ID for the order, and the only other proof I had besides the processed payment through my PayPal account, was an email that said my order was ready for pick up. While he was yelling at me, an older woman walked up and said, “we should be able to do an exchange.” It seemed like she was used to this kind of outburst by this older man. This guy should not be in any kind of customer service role if he does not know how to regulate his emotions, especially when he is wrong. How is he going to hand me items from an online order and then not accept them for a return?? Someone please make that make sense for me. I have also contacted corporate five below about this."

"Got great things snacks candies are cute and delicious. keychains, that adorable and funny. Got shirts that were fun and cute and cool and summer even preppy grade store got a bunch of options and for cheap great place for teenagers just like me"

"The manager at this location is very personable and responsive. Had an issue in their store and five below customer service was ON IT(thanks to Clara), which is rare. Their store also remains pretty stocked aside from the phone case section. I would recommend this location also because they stay up to date on trends and popular styles."