REI

"Interesting visit, pretty good service. In the 30-45 minutes I was there, I was approached by 5 different employees checking to see if I needed help. The gals in the shoe section were especially helpful. Only downside, came here to see the selection of Kuhl pants - none in my size in hand. Understandable as this is a small REI."

"I came to this REI looking for a single person sleeping bag that was rated for cooler temperatures for camping in sub-freezing weather. I already had a particular one in mind, and when I got to the sleeping bag section, Terri was very helpful in finding the model and making recommendations for staying warm. I wanted to write a long and dramatic review about how great and informative Terri was, but you will just have to go see for yourself! She has hiked the entirety of the Appalachian Trail and I trust her opinion of outdoor products over any other associate I’ve met in an REI. She was kind, patient, and very easy to talk to. If you live in the Charlotte area or are just passing through, this is the location to stop at for great advice and an honest opinion on outdoor gear. And just in case anyone is wondering- my Big Agnes Anthracite 20 Sleeping Bag- Women’s Regular has kept me warm in some of the coldest weather I’ve ever camped in!"

"Staff were so friendly and consistently checked in with me as I was trying on shoes. Great customer service!"

"This store is beautiful and store associates are very helpful, and absolute KUDOS to REI for putting their returns out for sale at a discount, instead of putting the returns in a dumpster like everyone else! They have everything an outdoorsy person could possibly need!"

"REI is great. So many fabulous things that you can't find elsewhere. The service is great. They are also doing great with Covid, still have a good one-way flow in the store in May of 2021. All staff are wearing masks. I love that they guarantee their products and the co-op aspect of the business."