Valvoline Instant Oil Change 5502 Oleander Drive, Wilmington, NC 28403

"Latoya is amazing and such a sweetheart. It’s nice to see a woman working in such a male dominant profession, but she knows what she’s doing and she’s great at her job! Everyone else there is very kind as well and it’s always a quick experience whenever I visit this location. I was in and out within 15 mins. I will be coming back!"

"Everyone was really friendly and I was in and out with my oil change in minutes. No hassling or pressure to add on services. They even let me go to the parts store buy air filters and come back to get them installed for free!! Love those guys and girl! Will def be back!"

"AMAZING!!! I’m not one to write reviews but they earned it. Very honest and it’s clear they know what they are doing. They treated me with respect. I will be coming here from now on."

"Cost me over $6k for engine replacement!! Took my ‘06 Lexus with 250k miles to Oleander location and a day and maybe 10miles later car goes in safety mode as I’m driving and shows no oil pressure. Mile from home so I limp home only to find out there almost an inch too much oil on dipstick. Called location and manager comes right out apologizing and empties at least a quart and when he starts it it’s knocking badly. Tells me they would do the right thing and find out what happened. GM ‘Derrick’ I believe that’s his name..called and said there was no way they would cover anything with a car that old and amount of miles…and very rude when I challenge him because I love this vehicle. Told me to go get it checked out and have a certified mechanic verify the issue. Did that and engine mechanic said it was definitely the oil pump that blew and that too much oil would certainly be the cause. Called corporate customer service back and was told ‘Derrick’ has final say and there was no one else to escalate to. Rep put ‘Derrick’ on 3way call and he told me again there was no way they would cover a car that old with that mileage and hung up. Rep stayed on call and was shocked at how I was spoken to. Beware! Especially if you have an older vehicle and looking for something as complicated as an oil change. Horrific experience!!"

"Valvoline Cost me $3,200 because they refused to pay for the damages they caused to my 2016 GMC truck. They broke the oil bolt housing. I filed a claim for the damages and they denied it because I chose my own repair shop. They would not honor their promise to repay me for the damages and costs. Basically they lied to my face telling me the repair would be covered. Don't risk your Vehicle's life on services from this Company: Quality Automotive SVC runs the Franchise under Valvoline Instant Oil Change in the Wilmington Area. They have lost my whole Families worth of business approximately 25-30 potential customers locally. Never again..."