Aspen Dental - Asheville, NC

"First experience was great. Then all of a sudden I started "needing" extensive deep cleanings and fillings. I've had issues with one filling being painful ever since it was done and it has been absolutely impossible to get it fixed since they say it is an urgent matter that requires I come during walk in hours, and then they refuse to see me when I come during those walk in hours. And appointments are booked out for weeks or months. They will also routinely quote totals incorrectly, and then when you come back say there is a credit on your account since they over charged last time!!"

"The check in was easy. I didn’t have to wait long at all before they called me back. Everything went smoothly when the dentist came in and saw me. The check out person was extremely nice. I wasn’t there as long as I thought for the whole thing."

"I had a broken tooth with pain and was scheduled for Monday but because of emergency dentist had to leave so appointment was moved to Tuesday. After going in they did ex rays and dentist did an oral exam but being so late in the day could not pull it and said to come back next morning at 7 but by the time I left that appointment was given to someone else. After talking with the dentist she said be there at 9 Thursday morning. So very much in pain I waited another 2 days. When I went in Thursday morning I was took right back, numbed and had tooth out within twenty minutes. An hour after I got home the numbness had wore off and I had to use an ice pack all afternoon which did not help much with the pain. I was eating ibuphrofen every four hours."

"My first experience with this location went great. They got me in and told me all my needs. The lady at the checkout desk was really nice and helpful. She helped me get the care credit to help me with the payment. She charged my care credit card for all the work they was going to be doing. Over $4,000. She set me up with another appointment to get 3 teeth filled. That went as planned. They referred me out to get another tooth pulled but I never got the referral. I called to ask about it and they took my message and said the manager would call me back. I never received a call. So I called back a week later and the lady working informed me that the girl that took my message was no longer there and my message probably didn’t get to the manager so she took my message and told me the manager was in a consultation and would call me back when she was done and told me she would be sure to get it to the so called manager. 2 weeks later still no phone call back. At this point I have a credit card charged with over $4,000 of work that has yet to be done. I called again today to talk to the “manager” and the lady on the phone told me she was super busy and in a consultation. So I went on to tell her about how I have yet to receive a call after a month of trying to speak to the manager. She paused for a long time then asked my name and as I was saying my name she interrupted me and said “number” so I gave her my number and she said I’ll pass the word and hung up on me. This place is a joke. I will be reaching out to a higher up to get refunded for the work they have yet to do. I wouldn’t recommend this place to anyone."

"The staff from the front desk to the checkout were nice, kind & caring about me I didn't feel rushed nor embarrassed. The lady that did my checkout was very helpful to me in order for me to get the best dentures possible. She also helped me get approved for a dental care card to help with the expense. I have been to several dentists and have never had the wonderful experience I had there. Thank you to all of the staff!"