Kroger 244 South Hall Road, Alcoa, TN 37701

"Prices are high as all grocery stores. But I didn't expect or want an employee who I asked for help to let me know she's gender neutral. After I corrected myself when I saw her from afar and said sir. She has to tell me she's gender neutral and it's a compliment to call her sir. What!!, even here in small town Alcoa there's this confusion. I'll pray for her. Not a good experience at all, sad though."

"I don’t understand why Kroger has sale flyers because when you order via delivery my phone rings until it completed. Several common items such as Big K cola 2 liters, meat on sale, and dog food are out of stock. I am going to change orders to another grocery store because it’s to much time & trouble to get groceries."

"Kroghetto... this Kroger and its patrons leave something to be desired. I am routinely solicited for money or food in the parking lot. While shopping I am often overcome by smells from fellow patrons. It's definitely worth the drive across town to the Krogucci in Maryville. To be fair Kroghetto has a pleasant staff, is well stocked, and the fuel pumps are well maintained (though crowded at peak times)."

"Very disappointed in this store. I have been shopping there for years a loyal customer. I will no longer shop at any Kroger after my experience yesterday. I was over charged on several items and they lady at customer service would not adjust my receipt and give me a refund for the over charge. She stated that I did not buy 5 of the specific items when my receipt clearly showed that I did. If I could give ZERO stars I would. I will spend my money at a store that appreciates their customers and honor their sale items."

"My wife and I use the pickup option every week. We are usually helped by a lady named Heather! She always has a smile on her face and is always a delight to deal with. We got to know her for a while and she would ask about my the family or how my wife was and was always super pleasant. It's not everytime we get her but she always makes it a very enjoyable experience when she is. Congratulations Kroger you guys found a GOLD MINE with Heather and her amazing level of customer service!"