1st Tracks Ski & Snowboard Shop

"We had a decent experience at 1st Tracks with one significant exception. We chose to rent from this shop because they are open late. We even discussed the time we needed to arrive to pick up rentals with the staff when we made our reservation. Unfortunately, when we arrived at 8:59 PM (2 hours prior to closing), the person running the reservation counter decided to close early because no one had come in over the past couple of hours. They locked the doors but opened them to tell us to come back in the morning. Had we known this was a possibility, we would not have bothered renting from here. All that said - the next morning - the people assisting us in were kind and helpful."

"Wouldn’t return kid gloves within 12 hours. Used for 5 minutes, right size, slips off. We discovered it had bad stitching inside fingers, manufactures defect or bad design. Was planning to buy a different glove but they did not even have the size of the gloves we needed in a different style to buy. Spent over $300 there, $40 on bad gloves, wish I took my business somewhere else."

"Great experience. It was our first time snowboarding and James was so patient with us. He went above and beyond to make sure we had everything we needed and understood how everything worked. We will absolutely be back!"

"Was putting my son a snowboard first time 3.5 yo, staff was helpful and patient. Even found a smaller sized boot for him in the back. Opens a brand new box. We initially rented for 3 days however decided to do snow tubing the following day. The store policy is only store credit however we live in miami and would most likely not be able to use the credit in the future. Supper thankful that the store manager who was also very knowledgeable in skiing and snowboard equipment was able to make an exception and give us a refund. Greatly appreciate the support."