Sears Appliance Repair 7330 Old Wake Forest Road, Raleigh, NC 27616

"Mr.Jenkins tried all he could to restore my 15 year old Kenmore. He communicated each step clearly and answered all questions. Great customer service!"

"Excellent technician. He sure does know his stuff! Fixed my fridge and thoroughly cleaned up the entire area when he was finished. Would definitely request his services again."

"I have ordered and paid for a control board under warranty several months ago. I have received two plastic parts( not needed). However, I have never received the control board that was ordered. I have spent 90 minutes on the phone getting placed on hold only to have it happen over and over again. Keep getting pushed to other people only to be put on hold again and pushed to someone else. This is totally ridiculous!!!! It gets even worse. I called, they said they would escalate this matter and email me within two days. Never received an email. It's been 11 months since I ordered the part for my refrigerator. Stay away from Sears Home Service!!"

"I had a service scheduled through my home warranty company American Home Shield (AHS). The technician arrived promptly and diagnosed the issue, which required a replacement part. He then ordered the replacement part needed, which was delivered directly to my home within about a week. I then easily able to scheduled the return visit online to complete the repair. When the new technician arrived, he worked quickly to install the replacement part to repair my dryer. He was kind and courteous. It was easy, stress free, professional service."

"Philip diagnosed and repaired a defective fan switch in my stove top. He explained the process and showed me what was going on, both in the diagnosis and the repair phases. Ask for Phillip if you need someone who knows what they’re doing. He’s knows a thing or two, because he’s seen a thing or two. #thumbsup"