Lowe's Home Improvement 101 Cleveland Crossing Drive, Garner, NC 27529

"Stopped by to pick up 20 2x4’s for small home project and amazed how unprofessional are staff in wood and logs area. Moreover carts in the middle of aisle blocking everyone. Whatever picked up, dropped and left directly to Home Depot. At least will get decent service and better product."

"My Experience with a Lowes was great. The delivery guy however hit my garage door carrying the door into my garage. I said to him do you not know that my garage door is not as high as the door you are carrying!? And he said nothing’s wrong Please give me a good review, the door was hung and it is now crooked. In the past my delivery people have dropped my dishwasher down the stairs and I had to show the ring video to the maintenance department and my favorite was a refrigerator literally falling off the truck before the lift was low enough so it’s not Lowe’s I have a problem with it’s the delivery people"

"I have always gone to Lowe’s. We set up a business account with them. I also set up my Military with them. A while back they started removing things from the discount like wood, appliances etc. I get it. No biggie. So now I went there today and they won’t let you return anything more than a month old. That’s new. Also was informed at the register that I can’t use my Military Discount with our tax exempt account. A month ago I ordered a section of fence. 3 weeks goes by I go up there and ask about it. They say they can’t find it under my My Lowes or number. So I walk away and login to my account and find it with in a couple minutes. Then they inform me that they were about to send it back because I have not picked it up. Wait! You said you would call me! This is the reason people shop online now. We will be moving our business elsewhere. Wish I could give negative stars."

"Ordering ahead always makes sense. Well organized store with friendly staff. However downgraded stars. This and many other Lowes won't take return without a receipt for store credit anymore. I don't return that much and I spend way more. Probably going the extra distance to Home Depot for stuff if they can't make a flexible policy on the rare return with lost receipt."

"I recently purchased a refrigerator from this Lowe's. The purchase and the exchange with the sales associate was pleasant and everything seemed great..... However, 2 days later (date of delivery) everything went south. I wasted 10 hours of my day waiting for a delivery that never showed. At approximately 8:15 I received a text apologizing for the delay and an excuse as to why the delivery couldn't take place. The next day I called the delivery depot and was pleased with the associates concern and helpfulness in trying to get the item delivered ASAP. I was told I was 3rd on the list and that the drivers should be there shortly. The same associate called me at least 3 times to check on the status and each time she seemed concerned that the driver hadn't arrived. At 3 I received a call from the delivery driver stating he was "20 minutes away"... at 4:21 I called the driver back and was told "we just finished a job and we're 20 minutes away"..... at 5:30 the driver arrived at the property. It appeared that the driver took it upon himself to change the delivery route as the only item left on the truck was mine. Over the two day period I made multiple calls to the number provided to speak with someone regarding the order and delivery. I spoke with two "pro team" members and multiple associates. Not a single person provided a solution or update on the delivery. In my opinion, no one seemed to care. This level of customer service is absolutely inexcusable, unprofessional, and should not be tolerated by Lowe's. After this experience, I highly doubt I will purchase another item from Lowe's."