Subway 9900 Poplar Tent Road, Concord, NC 28027

"This subway does not know how to do online orders. Twice in past several months I've ordered through the Subway App, receive notification my sub is ready, but when I arrive at store for pick up the owner looks at me like she didn't know the internet exists. Then looks on her computer and realizes, oh yeah, you did order a sub. And then makes up excuses as to why they didn't get order. And asks you to wait in the store while they make it. That's the point of online ordering, so you don't have to wait in the store. How this place in 2023 can't figure out how to complete an online order is baffling."

"I usually try to put a positive spin on reviews but I can’t let this slide. I came in for lunch and ordered a foot long with chips and drink. $16.00 later I arrived back at work to find the bread was so stale it was almost unchewable. I managed to get it eaten but found out the chips were so stale they were like rubber. REALLY STALE !! Disappointed is an understatement. Staff was great as usual. Will not pay that again anytime soon !!"

"I was going to stop coming to this location but decided to give them one more try. They have a new black lady working with locks in her hair. She was really nice and opened the door when my son and I left and she made probably the best sandwich I have ever had here. I get the wrap sandwiches and most of the other people that have made it for me in the past it turns out a disappointment because they don’t know how to fold it or either they don’t care if they put too much mayonnaise etc. So, whoever this new lady is I HOPE SHE STAYS!! If she stays I will keep coming back. She was also very nice and courteous to us. This was the first time I have ever been treated this nice at this location. And the sandwich she made was perfect! I’m begging the manager to please try to keep the good people. There was too much turn around in this store this past summer. Update: All the good people end up leaving. They have a nice Hispanic lady that knows EXACTLY how to fold a wrap and the manager had a problem with me asking if I could wait for her to make my sandwich. Lately I’ve been ordering an all veggie wrap and even though I offered to pay extra to have 4 more tomato slices on my sandwich (I only got veggies on it) the manager didn’t want to put them on there saying that she has to follow her “formula”. I only wanted a few more tomatoes and she refused saying she has a formula. I kept insisting that I would pay more. Then she said she wouldn’t be able to fold the wrap, so I asked her if the other lady who always makes my sandwich when I come in could make it for me because she ALWAYS folds it just fine and she argued with me until I pleaded and insisted that the other lady make my sandwich as usual. I was having a very good day until I encountered the manager here. All of that over a sandwich. I think she was insulted because I asked if the other lady could make my sandwich because she folds the wrap right EVERY time. The manager doesn’t know how to fold a wrap, the stuff falls out of the sandwich whenever she makes it. But this encounter made no sense. I will go to another store from now on. Because this location also has started a lot of rules that go against what all the other subways are doing. Like they don’t participate in the ads and coupons like most other Restaurants. She actually argued with me because I wanted the other lady to make my sandwich. I mean, I’m the one spending my money and eating the sandwich. This isn’t the elementary school cafeteria."

"Many times I have visited this place around 8:30 PM and have seen staffs in and shop closed. They need to update the timing in google not to attract customers like me and waste time. I hate such things. Otherwise this subway is a decent-one. Staffs are Awesome as well."