Chick-fil-A,

8020 Concord Mills Boulevard, Concord, NC 28027

"Typical Chic Fil A. I must admit, the service I had was excellent. I hadn't had this REAL Chic Fil A encounter of such positive, blessful energy in a long time! As a vegan in extremely limited but I do enjoy three few items I can have!"

"I usually love chik fil an and I have been coming to this one for years now. I’ve never had a bad experience. Mind you it wasn’t horrible but definitely disappointing. I ordered food through the drive through. Something told me something isn’t right. Got maybe 3 minutes down the road before I noticed that my sandwich was missing. I noticed my breakfast bowl was fried I meant to order it with grilled chicken (that was my fault) I returned to the drivethru and explained that I was missing a sandwich from my order and the bowl situation and I even offered to pay for it since it was indeed and error on my part. They offered to take care of it. Got the window was asked for my receipt. That’s normal I showed her my bag tag. It was a bit annoying since she had just seen me at the window five minutes ago. But that’s just business people need to see receipts. She asked me for the bowl back… I didn’t see the point in this because you have to throw it away anyway. I wait like 10 minutes the guy I guess manager says thank you for your patience which is all well and good but not sincere in the slightest because if it was my food wouldn’t have looked like this when he brought it back. It looked completely slapped together or like it wasn’t remade at all but replaced the chicken… I’m home now and I really don’t even want this food now because it’s all ice cold. I’ve been in the restaurant for years and I just know there was a better way to handle this situation. Not enraged about it but just disappointed. I just felt like someone needed to hear this so maybe another guest doesn’t have suffer at the hands of poor customer service… I just want it to be a learning experience for the staff."

"Went here after work to order food , the customer service was nice but the food was HORRIBLE. I ordered a 12 count nugget and got home and looks like they didn’t care what they gave me and threw me scraps!! Yuckkkk and the fries and food were all cold ! Tried to call and the manager Alyssa , wouldn’t take my complaint down for the manager in the morning to see and let them know I’ll be reaching back out ,So now I’m here ! Horrible food and I paid $16.00 for two meals to get thrown in the trash. Pls don’t waste your time and money."

"Always love Chick-fil-A & this visit was no exception. They provided the fresh food, accurate order & friendly service that I have come to expect. No complaints at all."

"Concord Mills location, 2nd time in a row for getting chicken burrito instead of the sausage burrito I ordered. Even specifically asked the girl at the drive through to make sure it was sausage and she assured me it was. When I unwrapped it not only was it not sausage, the shell was soggy and greasy and not edible. Never had this problem at the Mooresville Chick Filet location!!"