Jack in the Box 7725 Pineville-Matthews Road, Charlotte, NC 28226

"I really enjoy the food at Jack in the box. However, the service is way too slow. If you go to their drive-thru you can watch as McDonald's serves three to one cars. I just don't understand why they can't move people through their drive-thru."

"This location is ok but service is iffy, and sometimes no one answers at the drive thru. The menu is hit or miss - the egg rolls are amazing but tacos are trash for example. We were put off by the employee’s hoodie that said ‘Slimes over Sluts’… as tasteless as those tacos."

"Pulled up to the drive-thru at 9:36pm and was greeted with "Welcome to JIB, we're closed." This despite the website saying they closed at 10. I went next door to McDs, who is always happy to take a customer's money. While waiting at their drive-thru and on my way out the exit, I saw two cars get the same treatment. Pro tip: If you don't want to serve customer's, turn the lights off!"

"RUDE, RUDE, RUDE! I paid $41.38 for lack luster food, long wait in a short drive thru line and a manager who took it upon herself to just switch up (didn't ask me) my order because, she forgot that they were out of what I wanted. Did she tell me this when i picked up the order.....? No it wasn't until I called and let her know about it along with the fries that were missing as well. Her additude was oh well nothing she could do unless I drove back to exchange what she decided to put in my order and get the missing fries. This was an order put in aprox. 11:40pm and well after 12:30am. After being in the ER for well over 5 hours and needing to get something for my husband and family who waited up for us to eat the last thing I needed was a disrespectful manager who on the other side of the phone feeling froggy. For a franchise that has been around for what seems to be forever, you could do way better with the food, customer service and who you give the title Manager to. **And to respond back to the "Owner" who contacted me 2 hours ago (2/15/2023). If you paid attention to the complaint/concerned feedback you just sent me to then YOU would have seen that, that was the FIRST place I went to that same morning around 1am to start my complaint after I got off the phone with your establishment. So this just shows the lack of concern."