Brixx Wood Fired Pizza + Craft Bar 9820 Rea Road, Charlotte, NC 28277

"You can tell someone hates what they do for a living. I’d like to believe based on reviews and pictures that this not what Brixx intended on serving to customers. My pizza looks like someone slapped it together against their will. The pizza it’s self it basic not much to it, would’ve been edible if at a minimum out together right and properly cooked. I did take out. PS picture taken upon pickup in my car in front of restaurant"

"Great spot and really love the double double promo! Some unique pizzas and some classics that all tastes very good. Highly recommend checking this place out and the specials at the offer."

"Now I ordered take out and this was my first time ordering from this location. I don't know who they have working the kitchen but they might want to find something else to do... I ordered a Hawaiian Pizza.... Not only did it have 0 flavor and barely any Pineapple, but the meat was balled up and thown on it. I've had this pizza from another location so I know how it's supposed to be. This was not it."

"I had previously enjoyed the s’mores pizza at Brixx Cotswold and was elated when I realized there was a Brixx in my community, Ballantyne. To say I was disappointed when I opened the box is an understatement. The bartender Tamera was overwhelmed and her attitude when I expressed my dissatisfaction was indifferent. She simply stated “this is what it is” and laid my receipt on the counter. Hopefully this can be use as a valuable training moment for the company 1. Always put your best foot forward (I had raved about this pizza to my friends & family and this is what I had to present to them) 2. Poor customer service tastes worst than bad food. Always go above & beyond to improve the customers experience. Whether that meant asking the kitchen to remake the pizza or simply apologizing for the subpar quality and size of it. Make every customer feel valued, because you never know who’s on the other side of the bar."

"The waitress was very nice and the place was clean. I had a house salad and a pumpkin beer. My child had the penne pasta with chicken. The salad was a normal house salad with goat cheese and pistachios. The penne pasta was Alfredo and grilled chicken. Unfortunately, the chicken was very dry, overcooked, and cole. If there is an upcharge for chicken, even if for a kids' dinner, it should be juicy and tender, not dry and rubbery. The picture shows how they likely used a press and held it down to reheat the pre-cooked chicken. My kid wouldn't eat it and I tried it, too. It was not pallettable."