Baker Auto / Lacy's Alignment 315 Quincy St, Charlotte, NC 28203

"Received same-day diagnostic and repair service for my VW and its laundry list of issues! With their superior customer service and reasonable rates, Baker auto exceeded my expectations and I would highly recommend them to anyone in the area!"

"Great customer service! Baker Auto was able to diagnose a brake issue on my truck and they expedited the repair in a timely manner. I highly recommend this company!"

"Thank goodness for Baker’s! I’ve been recommended “crap” at two other mechanic shops/dealerships and wasted so much of my money without ever having a resolution. Bakers was the first place I’ve been to that 100% solved my car issue. Very thankful for this shop and their honesty and knowledge. It’s a small shop, nothing glamorous, but good mechanics and staff. Will be going here again in the future!"

"JR saved my car a few months ago! My car started doing this weird thing while I was driving. It felt really unsafe but no lights were on. I took It to Firestone first because it was closest to where I was. They told me that it was being caused by uneven tread on my back tires, so I bought new tires. They didn’t tell me until after I paid that they were not actually able to recreate the problem. It wasn’t the tires. I took it to the Subaru dealership next and they claimed to have driven it and also were not able to recreate the problem. I felt like I was going crazy at this point because it was happening every time I drove and now two mechanics had told me that they didn’t experience it. My husband suggested that I take my car into Baker. I received a phone call from JR a few hours after dropping it off. I expected to hear that he wasn’t able to recreate the problem, but he was! He told me that it happened as soon as he took it out on a drive and that it was really bad. This validation alone was enough for a five star review. He kept it for a few days trying to diagnose the issue because the engine wasn’t throwing any codes. He brought in a Subaru expert with a special computer and still no codes. So he tried the least expensive possible cause. It was between spark plugs and transmission. So he replaced the spark plugs and that was it! A broken spark plug. JR took time and care to figure out what was going on and to find a solution. I am so appreciative and will definitely come back for future car needs."

"I found these guys when I had had it with Woodie's Auto (never use them!) and BMW. I knew they dealt with luxury brands (even my old 2006 clunker) and the intricacies of such engines, parts etc. But boy did they surprise and impress me not only with their wealth of knowledge but also lovely demeanor and very fair diagnoses. You will always get the truth and you can feel confident that they will always tell you what needs to happen asap and what can wait. Very fair prices and just a great find in Charlotte!"