Wendy's 117 Tobacco Road, Wallace, NC 28466

"I have lost my patience with this store. This store used to be really great, but recently, every time I go, my order ends up missing something or having wrong items. I went there tonight, and ordered food. I checked my order and noticed I was missing 2 items. The woman handed me the bags like everything was accounted for. She didnt even check the order first. Then I get home and realized they gave me 2 of the same salad but I ordered 2 different salads. Im beyond frustrated. It's not rocket science. Check customers orders for accuracy BEFORE you hand it out the window. It's not difficult. I have worked fast food jobs. I seriously hope higher management does something about the employee/manager performance here. This issue seems to be getting progressively worse. Train employees to check orders for accuracy so that they aren't wasting customers time as well as their own. The customer service is okay, but there is always something wrong with my order and I'm tired of constantly having to go back to have my order fixed. It really makes me feel like this restaurant isn't worth going to anymore when I can get perfect order accuracy from McDonald's or Zaxbys."

"Been there twice after work at night. Both times when I got home had to throw the food away. (Drive through) mp- Late Thursday night I bought a Dave's double cheese burger, I requested no mayo...instead asked for mayonnaise packets, looked like Joshua was putting them in there...and raving about how his food is made right...but when I got home both pieces of hamburger were half raw. Had to throw it away I won't be back except to get my money back before work friday September 22 2023. Taco Bell is the best in Wallace."

"1st time I went, after 11:20 at night after work, ordered chicken sandwich and fries...got home and opened it up...it was awful, so I threw it all away even though I was hungry. I let some weeks go by before I went back, so I went tonight at late night, Joshua was working and was out in the parking lot with someone when I pulled in the driveway at Wendy's. After telling me how sorry he was for the wait and all the things they didn't have and so on...I gave my order for a Dave's double w/o mayonnaise and asked for mayonnaise packets. "He said his food was always made right. ( he must've been trying to give me some kind of fake security on the food I was about to get). When I got home there was no mayonnaise packets in the bag, but I could have been okay with that. But the burger was half raw, once again I was left to go to bed hungry I can't eat it like that. I am a cancer survivor and I'm not suppose to eat raw meats. So I will be taking it back plus the drink which was too weak to enjoy and the receipt and asking for my money back tomorrow before work I can't afford to just blow my money like that twice. I work in Healthcare and we don't make alot to be wasting. Once I get my money back, I will never go back there again. Taco Bell really has the most reliable fast food and workers in Wallace and that's about it- So use your own judgment everybody...it's your money-"

"This is one of nicest Wendy’s locations I have been to. I do not know how to scan the rewards app offer at touch pad, so we went to counter. This location was busy. The drive thru was wrapped around the building the whole time we were there. The drive thru lane blocks cars from going the right way around building to park to dine in. We drove the wrong way to the left to go to park. The inside is really clean but kind of small. The line to order food kind of blocks the path to get to the restrooms. There is a separate large sink to wash hands near the restroom which is kind of cool. The food was decent and the frosty tasted great."