Dunkin'

"An hour here with a large coffee on a cold morning, waiting for the Sun to come up as I don't like driving when I can't see the deer in the road. Coffee was good, the power outlet nearby the table was helpful and the wifi worked well enough. It was not very busy inside but the drive through was constant."

"It was about 11am and I mobile ordered 2 donuts and 2 coffees. Coffee was delicious but the interactions from staff was hostile and aggressive. The FIRST thing I noticed was an 82.0 health score. I don’t know what in the WORLD you have to do to get a score that low. Anyways, I went up to say I was here for my mobile order and was told they were out of one of the donuts, (I want to say the first employee I talked to was doing her best and not the issue here). I went back to ask my partner what kind they would like instead. When I came back the lobby was full and the lady helping me was gone. My one drink was on the counter by the register and then someone else called out my order name and my other drink was at the pick up window. I was still waiting on a donut when an employee walked up and asked every customer (aggressively) what they were waiting for. I told her I was waiting for donuts, another employee called me up and asked me how many and of what kind. Every donut was a powdered donut and limited quantity. The chocolate frosted donuts had the paper folded over so I didn’t know if there was any underneath it. I asked if they had any of that kind and another employee turned around and yelled “all that we have is out” and with a strong force pushed the metal racks into the glass for me to get a “closer look” I’m assuming. The employees really made me feel like the biggest inconvenience for asking a simple question. I asked for a refund for the donut they were out of. I rather have $1.50 then a powdered donut I didn’t want, served with the upmost disrespect. Of course my refund was done with a lot of “passion” if that’s what you want to call it. Learn how to treat your customers better y’all. We really aren’t the one’s who gave you that health score or poor product management. Get a manager or staff that actually cares just half an ounce more than the current staff. I’ve worked in restaurant management for 8 years and have never been so disgusted by a group of team members. I understand having a rough night and a whole lot of outside factors, but you always have the choice of how you react and engage."

"Yesterday I went to thus Dunkin in Aberdeen, NC. I had stopped by Food Lion, and prior to entering the store I placed my drink order ahead on the mobile app, 6:49pm to be exact. I get to the drive thru line approximately 10 minutes after, tell the girl on the speaker that I had a mobile order with my name, and she tells me to go ahead and pull forward. There was one other vehicle in front of me, who I was waiting behind for about 5 minutes. It appeared that the lady just drove off after being tired of waiting, because I never saw her receive any items. I pull up to the window, I sat there for another 5 minutes. I can see one of the employees walking back and forth past the window, but she never acknowledges me. She was also the one with the headset on. So I finally turn out of the drive thru and go inside. There was only one other patron inside, who was sitting at a table. No other customers. By this time, it is 7:09pm. I go inside and there are 3 employees, cleaning. 20 minutes have passed since I placed my order, and not only was my drink not ready, it hadn't even been started. After I already told someone I had a mobile order. I'm all for cleaning and getting things done ahead of time, but 2 hours before closing and literally not doing your job as a result is a problem. Whoever manages this place is doing an awful job."

"First of all, it was 11:45am and they only had limited supply of 3 kinds of donuts. The lady told me, “we are out of a lot of donuts”. THEN, I order what I can get, and find one of my donuts looks like it’s been bitten?! What in the world?! A donut shop with barely any donuts and it’s not even lunch yet…… I don’t get it……"