The Westin New York Grand Central 212 East 42nd Street, Manhattan, New York,

"We had the best experience at this Westin. Located right in the middle of everything we wanted to do this NYC trip, the staff did not disappoint! We checked in a didn’t have a fridge in our room, we called housekeeping and it showed up 10 minutes later! The beds were divine, our view was great, and we could not hear the hustle and bustle of the city (we were on the 25th floor). Also, shoutout to staff member Neville, he wonderful! He gave us some tips to a few local eateries, made us and our 3 year old feel welcome every time we walked through the lobby. He even grabbed us cereal proactively for her during breakfast before I even asked! He is so first class and this Westin is lucky to have him. We will definitely stay here again if we need to come back to NYC. No complaints, excellent stay and all the staff were warm, inviting and professional."

"Good evening, The hotel is quite decent but the value for money is very unfavorable. The price I paid was really excessive compared to the rooms I had. Poorly insulated both sonically and thermally. We enjoyed the next room as much as the weed they smoked there as well as the street. Plus 30 breakfast tables for a hotel with several hundred rooms, it's so ridiculous!!! We line up for everything in your establishment. Breakfast, take the elevator.... I am so disappointed with the performance. It's not a hotel but a factory! PS: the baggage drop-off staff are particularly unpleasant !!!"

"We loved our stay at the Westin over our Christmas holiday and birthday celebration. The staff is the first thing I noticed. Knowledgeable and kind through the check in process. Had plenty of staff at check in and concierge at all times. Very little waiting. The breakfast seemed to be comped for most of the hotel guests so that created longer lines but the manager and staff made quick work of it. If you are in a hurry use the quick serve bar. The rooms were quieter than other nyc rooms I’ve stayed in and well appointed. That mattress is amazing…no wonder they sell it online. A specific staffing kudo to the those that saw something wrong and fixed it immediately…a woman stopped to make sure the line for the lobby bathroom wasn’t a hotel problem and a man was directing traffic at the elevators when it got busy. And while I didn’t put it on my reservation…they celebrated by birthday in Senegal different ways making my long weekend even more memorable. We will be back."

"The Westin Grand Central is now our go to hotel when we visit NYC. The staff couldn't be nicer and they go out of their way to help and make your stay comfortable. The front desk staff quickly checked us in early, which was much appreciated. Alexandra was very helpful in answering our questions. We loved our corner room on the 32nd floor with a lovely view of the Empire State Building. The Westin bed was very comfortable as usual. The lobby bar has a great wine and drink list. The bartender Amy made my favorite cocktail and we were glad to see she was behind the bar. Grand Central Station is a couple blocks away, which makes the Westin a great location."