CVS 280 South Main Street, New City, NY 10956

"My daughter and I take the same medication. It's a controlled substance and it must be picked up on the day you take the last pill from the previous prescription. This month, my daughter and I are both short pills. I was sick and had a medical procedure so, I didn't take these meds on several days. I should have 4-6 extra capsules. Instead, I am not going to make it to pickup day. My daughter's ran out a few days ago and she has been without. I called the pharmacy and asked for the Manager, who got nasty and hung up the phone. So, I called the head office and reported this. This is when I noticed that this manager's name is on both bottles of medication (mine and my daughter's) as the person who filled it!!! This manager could have offered to review the video that the pharmacy has to watch the meds being filled. He did NOT even suggest this and probably thought I did not know about this. What is the likelihood of 2 people using the same drug (different doses and a controlled substance) and in the same household being shorted by accident? It's ZERO! Since I know CVS probably won't investigate, I am filing a complaint with the organization that oversees Pharmacies in NYS. Maybe this will get their attention. Anyone can file is there is misconduct."

"Terrible staff, terrible service, terrible attitude. Nobody will help you with anything they will not give you service. They were just playing with their phones a whole entire time. Watching social Media Only good thing about that location is that they are open 24 hours."

"A technician claimed that I’d be able to order in meds that I would need a compounding pharmacy to fill then got upset when I asked for a pharmacist cuz it was obvious she didn’t really know what she was saying. They also just don’t listen to you. I’ve worked as a technician before, I understand trying to keep things off the pharmacists plate but the best trait in any profession is to know when you don’t know something and admit that to yourself and others. Especially when it has to do with something as important as healthcare. This industry has no room for ego."

"I had the pleasure of receiving Angela's assistance during my visit, and she truly made my visit one of a kind. The convenience of the location being open 24/7 is a huge bonus for anyone with a busy schedule. The store is always well maintained, and the fast and friendly service provided by the staff is truly commendable. I highly recommend this pharmacy for all your healthcare needs! Thank you, Angela, for your guidance and exceptional customer service!"

"Every time I get a prescription here I give them 30 minutes and is not enough, 40 minutes not enough, 1 hour not enough, 2 hours and still not enough time for one prescription bottle. I had enough of this pharmacy. I’m done."