Pet Palace of New City 174 South Main Street, New City, NY 10956

"Bird lover here - Pet Palace’s birds looked very sad when I visited today. Many of their feathers are missing, which I can infer is due to over-grooming (usually caused by depression/anxiety). They made no sounds whatsoever… which is NOT NORMAL FOR BIRDS! The water provided for them was muddy, and undrinkable. I can only hope for improvement for the sake of the birds."

"HORRIBLE customer service ! So rude. They probably abuse the dogs. We wanted to look at a dog and got yelled at on the phone that “ you can’t just play with the dog “ . I am so sad for the dogs that are trapped in this place . Terrible terrible place should be shut down !"

"Great pet store. Bought two dogs from here and had a fantastic experience. I still take my fur babies here 5 years later for grooming. They do a great job at a reasonable price. I would highly recommend."

"Friendly and amazing place. I bought my daughter's bunny from here and she loved it. I also got my dog groomed here and he came out looking so handsome. This is a great place and very affordable."

"Avoid this place, especially for grooming. We had an absolutely horrendous experience with them. Not only did our dog receive the most uneven cut I've ever seen, he was left with scrapes and razor burns that eventually needed emergency medical care. We reached out to the manager, and he forwarded us to owner who has continuously refused to even discuss the matter and ignores us. You can get any of items/services available at Pet Palace at any other local pet store (at a lower price, I might add) and I recommend that you do so."