MinuteClinic at CVS 178 Morris Avenue, Springfield, NJ 07081

"Awful experience. I went with my 2 toddlers for a flu shot. We showed up at 345 but had a 530 appt. I asked if we could be seen earlier otherwise we’d leave and come back. The tech said “I was going to call and ask you to come early with the storm coming” - perfect. I waited an hour. After an hour, she called someone else who had just showed up and not my daughter’s name. I stood up and said excuse me were next. She said no I’ll take you at 530 when you booked your appt. I was so confused and so angry. Why make me wait an hour then!? With toddlers. I lost it. She proceeded to take the walk in customer regardless. I’ll never go back. This CVS has disappointed me as a mom with young kids many times. Lesson learned. The minute clinic is just as awful."

"I went to get an evaluation on an ear issue and the practioner was not interested in how I felt. She flushed my ear for 2 seconds and then said that she couldn't do anything else but was quick to ask for 20 dollar copayment. HORRIBLE EXPERIENCE."

"Waited for 45 minutes for a scheduled vaccine appointment and ended up having to give up without being seen. Check in is via a kiosk, no employees to be seen. I'm not entirely convinced there were even any medical staff there - at least I didn't see any there for the entirety of the 45 minute wait. Apparently the name "MinuteClinic" is meant to be ironic and I wasn't in on the joke. I get that finding staffing is hard for everyone right now, but you shouldn't be accepting scheduled visits if you don't have the people to see them."

"Now part of me feels bad about writing this review because the tech who did my initial test here was so nice but honestly this clinic needs to do better. I came in for a TB test for my job, CVS was the first one to pop up so I decided to come here. Wait time was ok. The tech asked if I had some vaccine when I was younger since it could influence the results of my test. I said I might have so she suggested I get the blood test for TB and it would only cost $62. Everything went well. But after I get my results, I get a bill from Labcorp for $227. I was NEVER told there would be an additional fee for this test. If I was going to be billed from Labcorp I should’ve just gone straight to them in the first place. I called their customer service rep and they were no help AT ALL. She kept saying well we don’t know fees and blah blah blah... uh then why are you charging patients up front and not telling them there would be EXTRA FEES? Shady. Again, my tech/doctor was super nice but if you can go somewhere else or beware that you’ll be charged extra for no reason."

"Saw someone who did not seem interested in my card but just billing me. I had a sore throat 3 for 3 weeks and the clinician "examined" my throat was an arms length away. She was more concerned with herself and it jeopardized my care. I asked her if she would run a strep test because my COVID results were negative. She refused and said "it's not really that red"(when how can she see if she is arms length away from my throat). Told me to just take cough drops. Went to my regular GP and ends up I've had a sinus infection and it was cleared up in 3 days after taking antibiotics. Would not go back to this minute clinic. The clinician there is a joke."