Care Station Medical Group Springfield

"I arrived around 8:20 am and didn’t leave until 10:30. I get it a lot of sick people. They open at 8 but the doctor doesn’t arrive until 9. My complaint is that Dr. Green told me he would prescribe 4 medications. Before I left I confirmed all 4 medications with him. I waited all morning. Sent a message with the help line. Waited a few more hours and called the help line again. They sent another urgent message. My pharmacy only received 1/4 prescriptions. So I drove back to get an actual script. Apparently the doctor didn’t write the other medications in his notes so he didn’t send it. No other doctor could send it for him. There was nothing they could do for me. Insurance will only pay 1 doctor. If they are a group why can’t they work as one? The doctor specified that Tomorrow would be too late to start Tamiflu, so that is pointless now. Now I have to hope that he embers that he said he would give me the antibiotic. Highly disappointed and horribly sick."

"I went a month ago to the facility and I have my blood work, is now and I never got my results. Before there was a female doctor.. She used to call me two days after my visit to give me my results. Now they just told me to go to the portal to see my results. I’m not familiar with computers and I can’t do it. Since yesterday I was calling again for my results , the guy at customer service left a note for any doctor to call me and talk to me. NOBODY CALLED ME."

"4 hr wait for a simple cough or text. They do not have enough providers working for this time of the season. Can you imagine being in a doctors office for four hours? That’s really it was four hours and they take walk-in and still don’t have enough providers. City MD has a better flow and they are staffed up… wish I went there. Still in the room here waiting!! Also, if you noticed there’s a woman who responds to Every negative review with the same responses, which is the aim for a high-quality of care. Part of quality of care is the patient experience as per Medicare. Please don’t respond with an auto response. Computer system asking to call with anymore questions that’s pretty ridiculous."

"I'm here 3 hours for a blood text, the physician assistant (not a real doctor, mind you) enters room and ask why I'm here. Enough said. THIS IS A 1/2 STAR RATING OUT OF 5. Corp doctor's office whose administrators are clowns that could care less about the patients time. YOU WILL NEED PATIENCE TO BE ONE OF THEIR PATIENTS."

"I see a lot of poor reviews here, but honestly, I come here to see Dr. Byalik and Dr. Singh and couldn't ask for better doctors. They are both thorough as well as caring and professional. They are my doctors of choice, and I choose to keep returning. I do not come for urgent care, I come for appointments, follow-ups, and treatment. I am very happy with my two doctors. I am very grateful /thankful to have them treating me and as my doctors. ♡"