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Optum Urgent Care
200 U.S. 22, Springfield, New Jersey, United States
About the Optum Urgent Care
Optum Urgent Care is a leading healthcare institution located at 200 U.S. 22 in Springfield, New Jersey. Our dedicated team of medical professionals is committed to providing high-quality, compassionate care for patients in need of urgent medical attention. From minor injuries to illnesses, our state-of-the-art facility is equipped to handle a wide range of medical conditions. Whether you require a simple check-up or more complex treatment, you can trust Optum Urgent Care to provide prompt and efficient care to help you feel better as quickly as possible. Visit us today for all your urgent care needs.
Reviews of Optum Urgent Care
"This is now Riverside Urgent Care for the record. The front desk was friendly and helpful. The wait was ridiculous. I came on a Sunday and I'm still waiting. I came at 9am and I'm still waiting at 1pm. They have one doctor and one nurse on a Sunday! I have seen numerous people complain since I've been waiting. Everyone is upset. This should never happen during a pandemic. Don't go here..."
"Let me Begin by saying that my physician was wonderful! she listened to what ails mean she gave suggestions I did not feel rushed. Now the problem and the reason for the low score is for the the receptionistwith whom we have to call and speak to and the ones we receive our discharge paperwork from. when I called in I asked do I need to make an appointment to come in because of the covid-19 pandemic we are currently in.the dry toned young lady which I now know is the young lady with the waist-length blond braids advised me that they do not take appointments, I knew this to be the case as this was an urgent care facility I was merely inquiring what steps needed to be taken and our new normal in order to be seen. I was told just call when you get outside. when I arrived I did as instructed I did call back into the facility advising that I was outside hoping to be seen by a doctor. The young lady went through the normal registration questions took my payment information I informed her that I did need a receipt she in turn told me that I could get it when I came inside, I said thank you she hung up the phoneabruptly not inquiring if I had any other questions or advising someone would be with me shortly or that there was going to be a 45-minute delay anyting just a hang up. When my visit with the Dr. was completed I informed the doctor that I needed a receipt to which she said I would get outside with my discharge paperwork from the front desk. When I walk to the lobby it what's empty so I went to the receptionist window to be told have a seat I'll let you know when I have printed it. I step away from the window while my documents were being prepared I guess. I am still the only person in the facility in the waiting area... Now the other receptionist calls my name as if it were a crowded waiting area and she was unsure of whose name she was calling. I would like to say that this was a unique situation with the receptionist but this is a regular occurrence and as much as I like the physicians here I am positive that I will not be back."
"My daughter received excellent care within minutes of our check in. Each member of the staff was extremely kind, concerned and helpful. The place is sort of ordinary from the outside, but is surprisingly spacious, clean and very comfortable inside. Luckily, my daughter was able to get an x-ray and crutches on the spot, too. But what impressed me the most was the wonderful staff. I wouldn’t hesitate to go back or to recommend it!"
"The receptionists' snarky, curt attitudes do not help the patients one bit. You need to find people with better dispositions to greet your incoming patients. I was there today and I will be looking for another facility going forward. With all of the competition you have, you should be putting your best foot forward with your customers. I posted a more detailed review on your website. I do not recommend this location only because of the terrible attitudes of your receptionists. No one needs that kind of attitude and shortness. The doctor and nurse were great, but those receptionists were not nice at all."
"This place is a complete rip off with poor service. The only thing they seem to care about is registering patients and obtaining your credit card information to secure payments. I went into this facility in good faith hoping I would come out feeling better with answers. After paying a $35.00 co-payment that should have been refunded after the doctor failed to proper diagnosis my reason for the visit, which was pain in my heel and ankle area when I walk. I was in the waiting area for almost two hour before being called to the back the place was not crowed, I can see why. When the Doctor reached my room he basically asked about my reason for the visit I explain to him my issue and he basically said he could not help me that I need to see a podiatrist. I was baffled I am not a Doctor but I would have thought the very least they could have done was take a x Ray and gave some recommendations, but NO you took my money sent me home and told me to take 3 over the counter Motrin every 8 hours, I had to ask if they could wrap my ankle up to relieve the pain so I can walk. Before leaving they gave me discharge papers with some bogus instructions. Thank God for the facility I went to after leaving this place they was very attentive, gave me a x Ray, diagnosis and a treatment plan with a follow up appointment. It sucks I had to pay another co payment while dealing with financial hardship but I'm glad I got the help needed and is recovering pretty good. I would never step foot in this place not even to use the bathroom, the quality of care is below zero. The only credit I will give this place is that's it's clean."
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