Hilton Garden Inn New York/Central Park South-Midtown West

"Room was lovely and location was great. The only issue I had was there was a $400 hold deposit on my card when arriving… I know you get this back after your stay, however $400 was a lot of my savings that i had to actually spend in NYC, so to get it taken as soon as I arrived was a shock!"

"We were a family of 4…my Husband and our Son & Daughter. We booked one room with one bed in for myself and my Husband and another room with two beds for our Son & Daughter but on arrival and during check in, it became obvious we had two rooms booked on the system with one bed in each. My Son did not want to share a bed with any of us so he ended up sharing a room with my Husband but they alternated the 5 nights of one sleeping in the bed and the other on a very small, narrow and hard sofa. My Daughter was happy to share a bed with myself but nevertheless sleeping with my 20 year old Daughter isn’t ideal and the sleeping arrangements for my Son and Husband were terrible. The Manager did not seem to care about the predicament we were in, even though we showed him our booking confirmation showing two beds in the rooms we’d booked. We asked to have a room that is shown on our booking but he wanted an extra $900. We then asked for a foot extension on the sofa to make it longer but we weren’t provided with any extra bedding to make the sofa up. Housekeeping was extremely poor. We were at the Hotel for 5 nights and had no towel or bed change in either room. We removed the card from the door that informs Housekeepers they’re not required after our 2nd night but nobody entered either room to clean, replenish toilet paper, change beds or towels. I had to call reception for clean towels to be brought to our room and I had to approach a Housekeeper in the corridor for toilet paper. My Husband had to take clean towels off a trolley that had been left in the corridor. Our bins were overflowing by day 3 so we had to place items in the corridor. Rooms are very basic, not very big and cleanliness is to be desired. Staff aren’t very helpful at all…they did nothing to go out of their way to make our stat the best it should be so I wouldn’t recommend staying here to anyone!!!"

"We were at the hotel from 12/7-12/12. The hotel was very clean and it's in a great location. When we checked out, I left my daughters Lululemon belt bag behind. When I returned home, I called the hotel and asked if they found it. Christian at the front desk took my info, then called me about 3 hours later letting me know they have it and send them a shipping label. I sent that info to the housekeeper manager and she went out of her way to mail it at the post office 2 blocks away. I just received it in the mail and my daughter is so happy to get it back. I just want say this hotel is amazing and very thoughtful. I will def stay here again."

"A lot of what I read in the reviews was true and worth noting. As I’ll go over here too. But first, NONE of the issues had anything to do with the staff. The staff made all the difference. The issues ultimately fall on Hilton for trying to optimize on a level this smaller hotel can’t accommodate. Here is a rundown that hopefully helps: *Tiny not so adequate elevators, so no hurrying here. No views (or very few) so low Floors make sense, that way you can walk the stairs. *restaurant/bar was nice, but not affiliated so it’s $$$ but very nice staff. Good drink and food. If you get a package with breakfast get your vouchers at check in. And tip the servers, they work hard and should be tipped on what the bill would be even if it’s included. *small lobby. So should you have to wait (as we did, almost an 2 hours for our rooms to be ready) you won’t have a lot of space to roam. It’s a busy hotel, the staff does the best they can, and we could tell they were running at maximum capacity. Later to find out they were fully booked! *small rooms. Like really small. For a person or two it’s okay, We had 5 people in 2 adjoining rooms, and it was like a maze trying to get past beds, into bathrooms, and out the door. So not great if you have smaller kids, or like us big teenagers. *ask for house keeping (not a given) *nice location good restaurants very close, Angelo’s was great! Worth going for sure. *pay for valet if you can, it makes life much easier. Like everything else with the hotel, there isn’t much space, so having your car taken and brought back is worth it."

"Pros: nice location, “cheap” for Manhattan, bed was pretty comfy. Cons: in summation, I’ve stayed at run-down super 8s and had a better experience. To begin, upon coming into our room we discovered that someone left a chocolatey surprise on our toilet that Housekeeping missed. The door handle to the bathroom “door” was broken off, and the drain cover to for the shower was also broken off. By the way, this has to be the *only* hotel in the US that doesn’t have doors for its bathrooms, but rather, a sliding slab of wood that doesn’t even cover the gap. We complained about the chocolate to a representative who said they’d call us the next day to discuss a room upgrade or discount… never did. The tiny, slow elevators were constantly not working properly, which according to reviews has been an issue for at least a year. We made lots of friends on our elevator misadventures. At one point they had only one functional elevator and the wait time was about 20-30 minutes. Oh yeah, their wifi went down when we were checking in and they gave everyone unofficial room keys which were never replaced. All in all, stay at this place if you’d like to be constantly inconvenienced on a “budget”"