Holiday Inn Express New York City - Chelsea, an IHG Hotel

"A little dated, but perfect for our needs. Staff were amazingly helpful and made us feel very welcome. Great location with just a short walk to many attractions and nearby public transport. Good breakfast included, with a reasonable choice of food. Would stay here again."

"Got a room in the "newly renovated" basement. This room comes with a running toilet ($5 fix) and is next to all the rooms the workers use for storage, so listening to the stairwell door slam 100 times an hour really helps you wake up. The best part is the nightclub that has to be literally next door. It's so close you can feel the bass and actually hear the songs all the way up til 2am. It's almost like the hotel wanted more money and built extra rooms where they could. Oh yeah, booked 2 months in advance and our check in was delayed over an hour (along with about 30 other people) because they were sold out the night before and understaffed. Good thing they added the extra rooms and not staff. This place is a joke."

"Stayed here for 3 nights the past week and it exceeded my expectations. The ease of checking in and the friendliness of the staff was excellent. This was one of the cheaper places when we booked and offered free breakfast so we thought maybe it wouldn't be as nice. The rooms were small but great for the two of us. The furniture and bathrooms were NOT super outdated, CLEAN and everything worked just fine. The breakfast was a high point. Nice spread/variety of food and drinks. Fell in love with their cinnamon rolls! If I had to say anything negative, it would just be that they didn't have hand sanitizing stations available to use by the breakfast buffet. In this day of COVID there should be a place to sanitize, especially after touching elevator buttons. We also saw quite of few people coming in off the streets to grab breakfast so sanitizing stations would be a good idea. Location was great. Subway station right around the corner. Penn station was a 5 minute walk."

"Firstly, we were given room 401 and when we entered the room, there were people in the room. It caused a lot of embarrassment. Went down to get another room and got 517. The receptionist said the manager will send a complimentary package to our door for the inconvenience but did not receive anything. The door for 517 was bent and could see the outside even when door was closed. The room had a very disturbing odor. The AC unit was disgusting. When the air conditioning was on it kept spitting out dust from the vents. Overall it was a horrible experience due to both the staff and the condition of the room. The bed was also not clean when we got in the room at 2 am and there no one to help. The only pro for this hotel was the location and the breakfast."

"The location of this Hotel is excellent not far from a lot of things to do. I was there for work so no time for that. The rooms seem a bit small but are actually just right for one or 2 people. I thought I was not gonna be able to sleep because of how noisy NY can be but I was pleasantly surprised I slept as if I was out in the country nice and quiet. Customer service was awesome. Very helpful and courteous. My biggest and only set back which is HUGE for me is that there was NO toilet paper at all what so ever in the room. Thank goodness for a brand new box of tissue. I did not notice that till it was too late. I highly recommend this place just check all your toiletries before its too late."