DoubleTree by Hilton Newark Airport

"Overall, our stay was all right. The service at the bar/ cafe was wonderful. Both the severs were pleasant and professional. The rooms were comfortable - with decent beds and showers with hot water. The front desk associates were a problem. There was only one individual who helped us both with the check-in and check- out process who was a true professional. All of the other associates, especially a Caucasian older lady( who was working January 1- on an early morning shift), were absolutely rude and unprofessional. All we did was ask her, very politely about parking, and she had the nerve to call security. Parking is something we pay for, and the " lady," whose name I unfortunately could not write down, made us feel like she was paying for our parking and almost yelled at us. I appreciate people who work over the holidays. I know it's difficult to work during these times when they can be at home with their families and relax. However, her attitude and demeanor were uncalled for and very scary. I will not come to this place. I just hope people who come to stay in the future will have better experiences. I am disappointed with the lack of professionalism exhibited by the front desk."

"Run down, old hotel in need of TLC. This is the typical hotel that never receives any maintenance: doors pain chipped off, mold around the bathtub, switches covered in dust, old carpets and curtains and so on. On the good note: rooms are big. There is a shuttle service from and to the airport every 30 minutes. The ride to the airport takes approximately 15 minutes. There is also a pool. A restaurant and a Starbucks in the lobby. The rooms facing the lobby tend to be noisy. I got my room with Hilton points and no complaints with that. If you can afford, get yourself a better place. If you are on a budget, this hotel will just be fine for an overnight stay."

"I personally didn't stay at the double tree hotel, but i did assist my best friend with decorating one of the banquet hall rooms for an appreciation dinner. The banquet room was very spacious, and the customer service was exceptional. I would like to recognize the director of banquets JUDE KELLY for his awesome customer service. He exceeded my expectations as he made accommodations for us to have our room fixed the way it was supposed to be when booking. Because of this, i am looking forward to hosting my own event there one day. Thank you!"

"The view from my room was a cargo yard filled with freight trains and shipping containers. I asked for a different room to no avail. The traditional breakfast cost $30.00. The same breakfast or better is included at the Hampton. Parking is a nightmare prison camp. They do not warn you ahead of time about the cost of parking. You have to get a ticket to enter the property to check in. If you need to go out for dinner, you can't leave. It took three attempt just to get out for dinner. After the first attempt failed, I notified the front desk. And still took another two attempt to get out of the hotel parking lot. I felt so trapped. There is no optional parking. If you happen to not like your room and decide to leave, it will cost you an extra $31.00. I don't like those types of accommodation. Overall, Double Tree is not a bad hotel. But this location on Frontage st in Newark needs to step up and do better."

"Stayed at the Hilton Honors for a day. I really liked the property. It is well maintained and contemporary in terms of the facility and services. However, i didn't quite like the staff. Some of them were quite rude honestly. Unwilling to walk the extra mile. Kindness to guests doesn't cost much. One of the guys at the front desk was quite helpful during check in."