BIRKENSTOCK SoHo

"The best experience ever. It's a small store. I didn't spend more than 15 minutes. I went to exchange an item. I went in and was immediately attended and within 10 minutes I had tried on my new pair, and was out the door. There was a small line to get in outside of the store but it moved quickly. I was impressed. Also the exchange was painless! 10/10 would go again."

"Visited the first Saturday of December and while the store was busy, the customer service was excellent! The door greeter was kind and friendly. Overall excellent experience!!"

"Popped by today to try some on before buying. The staff was welcoming and helpful, without being overbearing. They also had my sizes in the items I was interested in. Going to wait for some kind of sale before buying, but so glad I stopped in and got to try them out!"

"Attentive & kind customer service :) Didn’t have to seek help & was fitted to the proper size. Very busy but it’s SoHo so keep expectations of area in mind. Very kind doorman as well!"

"I visited the Birkenstock store from NJ to get my correct fitting and purchase my first pair of Birkenstock sandals. The employees were very nice and exceptional. They helped me find my size and bring me the sandals I wanted. The store was a bit crowded and when I was directed upstairs to ask for the color sandals I wanted, the lighting gets a bit darker. I requested my color, first one came without the tags on, I asked why and they said it could possibly be that it was a “display” so I asked for another pair. The 2nd pair, the leather color was smeared all over the paper and the color was faded on the sandal, so I went with the first pair. When I got home, I compared the sandals, the left one was significantly darker and rougher. I checked, the suede was no good, seems like it either maybe got wet, not preserved correctly, or tried on too many times. I emailed their customer service who told me to go back to the store but I live far. You’re better off just going to a local Nordstrom or Bloomingdale’s."