Forever 21

"This is for ONLINE! This company is a rip off!! I placed an order 2 days ago and the items are on sale for 30% off and customer service is saying they dont price match!! COME ON its 2024 and the order didnt even ship yet! Instead of good customer service they just care about the money! Cant even cancel my order either. NEVER AGAIN! The reps are rude and unprofessional and I see why their stores are closing!"

"I ordered an outfit online and they shipped it for free to their store. I picked it up after I received an email that it was ready, for pick up. The store is clean and will stocked. The crew is welcoming. The lines can be long but they open more register if needed. The music was good and the air conditioning perfect. The train station was 1minute away. Forever 21 in Soho is the best. All went well."

"I ordered a dress which said it was available at this location. When I went to the girls at the register, they told me they don’t even know when it would come? they said it could take any place from 3 weeks or a hour or a few days since they have “300+ boxes in the back room to open” and asked if I wanna cancel it. The girls said “the item was never there in the first place.” this is so annoying because it literally said it was ready for pickup at the location.. they weren’t very nice about it at all.. I cancelled it and then an hour later, I was looking at a rack and the exact item I ordered was right there. These white girls at the register didn’t even check if my item was at the store or not. Fortunately, when I bought the dress and a different girl was at the register, she was very nice."

"Not a lot of cute things like they usually have. I’ll try the Time Square location next. Headed to Florida and wanted some cute sundresses. I did find one cute dress for $25 for a concert. Granted I’m not 21 but am a size 0 and like their stuff there wasn’t a lot of quality things. Only one register with one salesperson as well. Fun location though, Soho streets are almost always packed."

"Last minute trip to Miami this weekend, needed a few quick fun pieces. Not too many options as I hoped but the manager Jodi helped me find a few things. She, along with the rest of the staff were very stylish and helpful. I really wanted the dress off the mannequin and she took it off for me no questions asked all while in heels! Usually don’t have the best of luck shopping at stores like Forever but this was a pretty good experience."